# Overview

How to access on Fynd Commerce
Commerce Panel → Sales Channel (select application) → Communication

The **Communication** module in Fynd Commerce enables you to engage your customers through targeted emails and SMS messages. You can build audiences, create campaigns, manage message templates, and track performance, all from a single interface.

This section helps you set up and automate marketing and transactional communications using your preferred providers.

Explore each section to get started:

* [Audience](/commerce/docs/communication/audience): Upload and manage customer segments for targeted outreach.
* [Campaign](/commerce/docs/communication/campaign): Create and schedule email or SMS campaigns to engage your audience.
* [Events](/commerce/docs/communication/events): Trigger messages based on user actions like signups or order updates.
* [Providers](/commerce/docs/communication/provider): Connect SMTP and SMS gateways to deliver your messages.
* [Email Template](/commerce/docs/communication/email): Design and manage reusable email templates.
* [SMS Template](/commerce/docs/communication/sms): Create short, effective SMS messages for transactional or marketing use.
* [Reports](/commerce/docs/communication/reports): Monitor campaign performance with real-time delivery and engagement metrics.


For setup guidance, start with [Audience](/commerce/docs/communication/audience) and [Providers](/commerce/docs/communication/provider) before launching your first campaign.