# Providers

How to access on Fynd Commerce
Commerce Panel → Sales Channel (select application) → Communication → Providers

## Introduction

This section is for configuring the communication provider for email and messaging services. Here, you can swiftly integrate your service infrastructure through SMTP or API.

### Main Screen

![QG1](https://cdn.pixelbin.io/doc/original/searchlight/platform-panel/communication/provider/mainscreen.png)

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Figure 1: Provider - Main Screen
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![QG1](https://cdn.pixelbin.io/doc/original/searchlight/platform-panel/communication/provider/mainscreen-dist.png)

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Figure 2: Provider - Main Screen Intro
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In this document, you will learn more about:

* [Configuring an Email Provider](/commerce/docs/communication/provider#configuring-an-email-provider)
* [Configuring an SMS Provider](/commerce/docs/communication/provider#configuring-an-sms-provider)
* [Setting Default Providers](/commerce/docs/communication/provider#setting-default-providers)


## Configuring an Email Provider

Click on **Create**, as shown in fig. 1 and select a provider to configure.

![QG1](https://cdn.pixelbin.io/v2/doc/original/moonlight/Images1.9/2023-10-25_16-01-09.png)

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Figure 3: Select Provider to Configure
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There are namely 3 email providers.

* [Pepipost](/commerce/docs/communication/provider#pepipost)
* [Falconide](/commerce/docs/communication/provider#falconide)
* [SMTP](/commerce/docs/communication/provider#smtp)


### Pepipost

1. Select Pepipost and proceed.


![QG1](https://cdn.pixelbin.io/doc/original/searchlight/platform-panel/communication/provider/configure-pepipost.png)

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Figure 3: Pepipost Configuration
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1. Here, you need to fill the provider details.
  * Provider Name - Enter any name for your provider. Example: Abracadabra
  * Description - Enter a brief description for this provider.
  * Provider API Key - Check step 3 below.
  * Name - The name that should appear on the mail you send (check fig. 11).
  * Email - The email that should appear on the mail you send (check fig. 11).
  * Add more - You can add more names and emails and set them as a default.


![QG1](https://cdn.pixelbin.io/doc/original/searchlight/platform-panel/communication/provider/pepipost-form.png)

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Figure 4: Pepipost Settings
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1. Go to https://app.pepipost.com and sign-in with your credentials.


![QG1](https://cdn.pixelbin.io/doc/original/searchlight/platform-panel/communication/provider/pepipost-login.png)

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Figure 5: Login
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1. Click on the Settings icon on the left, and go to Integrations.


![QG1](https://cdn.pixelbin.io/doc/original/searchlight/platform-panel/communication/provider/pepipost-login-success.png)

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Figure 6: Login Success
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1. Go to the API tab and copy the API key.


![QG1](https://cdn.pixelbin.io/doc/original/searchlight/platform-panel/communication/provider/api-key.png)

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Figure 7: API Key
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1. As described in step 2, fill all the fields and also paste the API key that is copied as shown in step 5.


![QG1](https://cdn.pixelbin.io/doc/original/searchlight/platform-panel/communication/provider/pepipost.png)

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Figure 8: Fill all Pepipost Fields
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1. You can add more sender name and sender email ID if required. Optionally, you can set them as default.


![QG2](https://cdn.pixelbin.io/doc/original/searchlight/platform-panel/communication/provider/add-more.png)

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Figure 9: Add More Sender
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1. Click the **Test Provider** option, on the top-right.


![QG2](https://cdn.pixelbin.io/doc/original/searchlight/platform-panel/communication/provider/test-success.png)

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Figure 10: Test Email
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1. This is the test mail that the recipient will receive. Kindly check the **Name** (Pepi) and **Email** (ashoknayak@pepisandbox.com) that were entered in step 6.


![QG1](https://cdn.pixelbin.io/doc/original/searchlight/platform-panel/communication/provider/test-mail.png)

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Figure 11: Test Email Successfully Received
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1. In case of any error, the test email would not be sent and you will receive the following message on your screen. In such a case, kindly sure to re-verify all the details.


![QG2](https://cdn.pixelbin.io/doc/original/searchlight/platform-panel/communication/provider/test-fail.png)

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Figure 12: Test Email Failed (due to configuration issues)
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### Falconide

1. Select Falconide and proceed.


![QG1](https://cdn.pixelbin.io/doc/original/searchlight/platform-panel/communication/provider/configure-falconide.png)

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Figure 13: Falconide Configuration
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1. Here, you need to fill the provider details.
  * Provider Name - Enter any name for your provider. Example: Bella
  * Description - Enter a brief description for this provider.
  * Provider API Key - Check step 3 below.
  * Name - The name that should appear on the mail you send (check fig. 23).
  * Email - The email that should appear on the mail you send (check fig. 23).
  * Add more - You can add more names and emails and set them as a default.


![QG1](https://cdn.pixelbin.io/doc/original/searchlight/platform-panel/communication/provider/falconide-form.png)

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Figure 14: Falconide Settings
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1. Go to https://www.falconide.com/ and click on **Login** (top-right).


![QG1](https://cdn.pixelbin.io/doc/original/searchlight/platform-panel/communication/provider/falconide.png)

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Figure 15: Falconide Homepage
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1. Sign-in with your credentials.


![QG1](https://cdn.pixelbin.io/doc/original/searchlight/platform-panel/communication/provider/falconide-login.png)

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Figure 16: Login
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1. Click on the Settings icon on the left.


![QG1](https://cdn.pixelbin.io/doc/original/searchlight/platform-panel/communication/provider/falconide-home.png)

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Figure 17: Login Success
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1. Click on the API section under Settings. Click on **View Settings** under SMTP & HTTP API Details.


![QG1](https://cdn.pixelbin.io/doc/original/searchlight/platform-panel/communication/provider/falconide-api.png)

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Figure 18: Falconide API Settings
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1. Under API Credentials, click Show to view the API key. Copy this API key.


![QG1](https://cdn.pixelbin.io/doc/original/searchlight/platform-panel/communication/provider/falconide-api-show.png)

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Figure 19: Show API Key and Copy
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1. As described in step 2, fill all the fields and also paste the API key that is copied as shown in step 7.


![QG1](https://cdn.pixelbin.io/doc/original/searchlight/platform-panel/communication/provider/falconide1.png)

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Figure 20: Fill all Falconide Fields
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1. You can add more sender name and sender email ID if required. Optionally, you can set them as default.


![QG2](https://cdn.pixelbin.io/doc/original/searchlight/platform-panel/communication/provider/add-more.png)

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Figure 21: Add More Sender
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1. Click the **Test Provider** option, on the top-right.


![QG2](https://cdn.pixelbin.io/doc/original/searchlight/platform-panel/communication/provider/test-success.png)

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Figure 22: Test Email
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1. This is the test mail that the recipient will receive. Kindly check the **Name** (Ashok Nayak) and **Email** (ashoknayak@gofynd.com) that were entered in step 8.


![QG1](https://cdn.pixelbin.io/doc/original/searchlight/platform-panel/communication/provider/test-mail-falconide.png)

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Figure 23: Test Email Successfully Received
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1. In case of any error, the test email would not be sent and you will receive the following message on your screen. In such a case, kindly sure to re-verify all the details.


![QG2](https://cdn.pixelbin.io/doc/original/searchlight/platform-panel/communication/provider/test-fail.png)

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Figure 24: Test Email Failed (due to configuration issues)
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### SMTP

Here, you can configure other email providers using SMTP and not API. Here, you can also configure Pepipost and Falconide.

1. Select SMTP and proceed.


![QG1](https://cdn.pixelbin.io/doc/original/searchlight/platform-panel/communication/provider/configure-smtp.png)

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Figure 25: SMTP Configuration
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1. Here, you need to fill the provider details.
  * Provider Name - Enter any name for your provider.
  * Description - Enter a brief description for this provider.
  * Host, Port, Username and Password - You can acquire these details from your SMTP provider.
  * Name - The name that should appear on the mail you send.
  * Email - The email that should appear on the mail you send.
  * Add more - You can add more names and emails and set them as a default.


![QG1](https://cdn.pixelbin.io/doc/original/searchlight/platform-panel/communication/provider/smtp-form.png)

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Figure 26: SMTP Settings
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1. Examples of Host, Port, Username and Password provided by some providers.


![QG1](https://cdn.pixelbin.io/doc/original/searchlight/platform-panel/communication/provider/smtp1.png)

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Figure 27: Example: Details Provided by an SMTP Provider
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![QG1](https://cdn.pixelbin.io/doc/original/searchlight/platform-panel/communication/provider/smtp2.png)

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Figure 28: Example: Details Provided by an SMTP Provider
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1. As described in step 2 and 3, fill all the fields.


![QG1](https://cdn.pixelbin.io/doc/original/searchlight/platform-panel/communication/provider/smtp3.png)

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Figure 29: Fill all SMTP Fields
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## Configuring an SMS Provider

### Netcore

1. Select Netcore and proceed.


![QG1](https://cdn.pixelbin.io/doc/original/searchlight/platform-panel/communication/provider/configure-netcore.png)

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Figure 30: Netcore Settings
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1. For setting up Netcore, you would need to get the below details from Netcore -
  * Feed ID
  * Username
  * Password
  * Sender ID


![QG1](https://cdn.pixelbin.io/doc/original/searchlight/platform-panel/communication/provider/netcore-form.png)

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Figure 31: Netcore Settings
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### SMPP

1. Select SMPP and proceed.


![QG1](https://cdn.pixelbin.io/doc/original/searchlight/platform-panel/communication/provider/configure-smpp.png)

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Figure 32: SMPP Settings
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1. Here, you need to fill the provider details.
  * Provider Name - Enter any name for your provider. Example: Abracadabra
  * Description - Enter a brief description for this provider.
  * Host, Port, Username and Password - You can acquire these details from your SMPP provider.


![QG1](https://cdn.pixelbin.io/doc/original/searchlight/platform-panel/communication/provider/smpp-form.png)

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Figure 33: SMPP Settings
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### Telspiel

1. Select Telspiel and proceed.


![QG1](https://cdn.pixelbin.io/v2/doc/original/searchlight/platform-panel/Updates-to-docs/Documentation-update/Website/Communication/Provider/fig-34.png)

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Figure 34: Telspiel Settings
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1. Here, you need to fill the provider details.
  * Name - Enter any name for your provider. Example: Abracadabra
  * Description - Enter a brief description for this provider.
  * Sender ID, Username, Authkey, Principal Entity id - You can acquire these details from Telspiel.


![QG1](https://cdn.pixelbin.io/v2/doc/original/searchlight/platform-panel/Updates-to-docs/Documentation-update/Website/Communication/Provider/fig-35.png)

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Figure 35: Telspiel Settings
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### Viva Connect

1. Select Viva Connect and proceed.


![QG1](https://cdn.pixelbin.io/v2/doc/original/searchlight/platform-panel/Updates-to-docs/Documentation-update/Website/Communication/Provider/fig-36.png)

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Figure 36: Viva Connect Settings
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1. Here, you need to fill the provider details.
  * Name - Enter any name for your provider. Example: Abracadabra
  * Description - Enter a brief description for this provider.
  * Sender id, Username, Password, CDMA Header - You can acquire these details from Viva Connect.


![QG1](https://cdn.pixelbin.io/v2/doc/original/searchlight/platform-panel/Updates-to-docs/Documentation-update/Website/Communication/Provider/fig-37.png)

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Figure 37: Viva Connect Settings
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### Times Internet

1. Select Times Internet and proceed.


![QG1](https://cdn.pixelbin.io/v2/doc/original/searchlight/platform-panel/Updates-to-docs/Documentation-update/Website/Communication/Provider/fig-38.png)

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Figure 38: Choosing Times Internet
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1. Here, you need to fill the provider details.
  * Name - Enter any name for your provider. Example: Abracadabra
  * Description - Enter a brief description for this provider.
  * From, Username, Password - You can acquire these details from Times Internet.


![QG1](https://cdn.pixelbin.io/v2/doc/original/searchlight/platform-panel/Updates-to-docs/Documentation-update/Website/Communication/Provider/fig-39.png)

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Figure 39: Times Internet Settings
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### JioCX

1. Select **JioCX**.
2. Click **Select & Proceed**.


![QG1](https://cdn.pixelbin.io/v2/doc/original/moonlight/Images1.9/2.png)

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Figure 40: Choosing JioCX
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1. For setting up JioCX, you would need to get the below details from JioCX -
  * Sender ID
  * Auth Key
  * Campaign ID
  * Domain
  * Domain ID


### Karix

1. Select **Karix**.
2. Click **Select & Proceed**.
3. Here, you need to fill the provider details.
  * Name - Enter any name for your provider. Example: Abracadabra
  * Description - Enter a brief description for this provider.
  * Version Number, Sender ID and API Key - These details can be acquired by from Karix.


### Deewan

1. Select **Deewan**.
2. Click **Select & Proceed**.


![QG1](https://cdn.pixelbin.io/v2/doc/original/moonlight/v1.9.1/6.png)

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Figure 44: Choosing Deewan
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1. Here, you need to fill the provider details.
  * Name: Enter any name for your provider.
  * Description: Enter a brief description for this provider.
  * Username, Sender Name, API key and API Token: You can acquire these details from your Deewan provider.


### Twilio

1. Select **Twilio**.
2. Click **Select & Proceed**.
3. Here, you need to fill the provider details.
  * Name - Enter any name for your provider. Example: Abracadabra
  * Description - Enter a brief description for this provider.
  * From, Account SID, Auth Token - You can acquire these details from Twilio.


![QG1](https://cdn.pixelbin.io/v2/doc/original/searchlight/platform-panel/communication/provider/2025-01-27_18-19-07.png)

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Figure 47: Twilio Settings
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## Setting Default Providers

Here, you can set the default provider for your OTP, Transactional and Promotional Emails or SMS. Use the drop-down to select the provider that you have configured. Moreover, among the list, you also have an option to choose **Fynd** as your provider.

![QG1](https://cdn.pixelbin.io/v2/doc/original/searchlight/gif/default-provider.gif)

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Figure 48: Setting a Default Provider
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