# Reports

How to access on Fynd Commerce
Commerce Panel → Sales Channel (select application) → Communication → Reports

## Introduction

This section is for tracking the delivery of all the communication messages. View the reports of all the email and SMS sent to the customers. By using filters, you can search any message through its date, template name and also check its status.

![QG1](https://cdn.pixelbin.io/v2/doc/original/searchlight/platform-panel/communication/reports/reports-main-screen.png)

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Figure 1: Reports - Main Screen
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## Search Report

Click **Search** to view report once you have selected one or more filtering options.

You can search a report by any of the following:

### Search Type

* **SMS** - Upon selecting this option from the dropdown, a **Phone** filter will appear. Search a report by entering the phone number to which an event response (message) was sent.
* **Email** - Upon selecting this option from the dropdown, a **Email** filter will appear. Search a report by entering the email ID to which an event response (message) was sent.
* **Identifier** - Upon selecting this option from the dropdown, an **Identifier** filter will appear. This identifier is technically useful to query the database that handles the SMS and email communication.


### Status

You can filter reports based on the status of event response: **Success** or **Error**.

### Select Date Range

Choose a date range to filter reports. Here, you can view reports for maximum of three days.

### Search Entity

* **Template** - Upon selecting this option from the dropdown, you can search a report by entering the event for which the response was triggered. For e.g., placed-event, refund_initiated-event, etc. For a list of events, visit [Events and Responses](/commerce/docs/communication/events#events-and-responses).
* **Campaign** - Upon selecting this option from the dropdown, you can search a report by selecting the campaign for which the response was triggered.
* **Job ID** - It is the unique ID that gets generated when you run a campaign. You will find this in campaign analytics. Upon selecting this option from the dropdown, you can search a report by entering a job ID of a campaign for which the response was triggered.


## View Report

The reports can be viewed in a JSON format.

![QG2](https://cdn.pixelbin.io/v2/doc/original/searchlight/platform-panel/communication/reports/email-log.png)

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Figure 2: Email Log
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![QG2](https://cdn.pixelbin.io/v2/doc/original/searchlight/platform-panel/communication/reports/sms-log.png)

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Figure 3: SMS Log
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