# Fynd Commerce Merchant Guide

## Overview

This user guide is designed to help you successfully set up, launch, and manage your business on Fynd Commerce . Whether you're a new merchant or an experienced seller expanding your operations, this guide offers end-to-end support to get you started and scale effectively.

The documentation is divided into clear, functional sections, each focusing on a specific area of the Fynd Commerce  ecosystem from storefront creation and product management to shipping logistics and customer engagement. Throughout the guide, you will find step-by-step instructions, best practices, and links to relevant checklists, setup workflows, and configuration tools.

### What You’ll Learn

Here’s a quick overview of what this guide covers:

* **General Setup**: Learn how to create your business account, add locations and brands, set up your team, and complete key billing configurations.
* **Online Store**: Understand how the online store works, what features it includes, and how to activate and customize it for your brand.
* **Catalog Management**: Create, manage, and update your product listings, prices, images, and inventory across single and multiple products.
* **Storefront Setup**: Design your storefront, configure domain settings, apply themes, and customize the login flow and mobile experience.
* **Product Discovery**: Control how your products appear and behave on your storefront, including sorting, filtering, comparison, and detail pages.
* **Search & Merchandising**: Configure search behavior, keywords, re-ranking, and merchandising tools to improve product visibility.
* **Storefront Settings**: Set up core shopping experiences like cart, currencies, customer registration, privacy, and legal documents.
* **Feature Settings & Add-ons**: Enable and configure advanced tools like product review workflows, returns, and RMAs.
* **Storefront Content**: Add and manage blog posts, SEO content, pages, and transactional legal documents.
* **Payments & Refunds**: Configure both online and offline payment methods, and manage your refund logic and flow.
* **Shipping & Logistics**: Set up delivery partners, packaging rules, fulfillment types, and routing logic based on zones and promises.
* **Order Management**: End-to-end guidance for processing orders, managing returns, generating manifests, and tracking shipment lifecycles.
* **Customer Management & Support**: View customer data, create support workflows, configure help forms, and get help from the Fynd Commerce  support team.
* **Marketing & Communication**: Learn how to create campaigns, segment audiences, send communications, and configure loyalty programs.
* **Analytics**: Access real-time dashboards and schedule reports to track performance.
* **Custom Fields & Developer Tools**: Create custom fields and objects to extend your store’s data model, and integrate webhooks for external systems.
* **Account & Seller Settings**: Track platform activity, logs, and manage other sellers and roles under your account.
* **POS Setup**: Understand how to get started with Point-of-Sale configurations using our setup checklist.


### How to use this Guide

* Use the **checklists** in relevant sections for step-by-step onboarding.
* Explore each section based on your business function - catalog manager, operations, marketing, or support.
* Refer to **screenshots and tooltips** embedded in the platform for contextual help.
* Bookmark the **[Pricing Page](https://www.fynd.com/storefront/pricing)** for plan details and feature access.


This documentation is regularly updated. For feedback or questions, contact Fynd Commerce  support through your support panel.