# Form

How to access on Fynd Commerce 
Fynd Commerce  → Sales Channel (select application) → Content → Form

## Introduction

Every sales channel website has a **Customer Support** feature that allows you to manage and resolve your customers' queries. It has a ticketing system to create customized forms to fetch inputs from your customers.

## Creation of Customer Support Form

Do the following steps to create a customer support form:

1. Click **Create/Edit Forms**. If you have created a form, it will appear in the list of existing forms otherwise the list will be empty.
2. Click **Create Form**.


The **Create Form** page will have two sections:

* **Form Inputs**
* **Details**


![QG11](https://cdn.pixelbin.io/doc/original/searchlight/platform-panel/support/2.png)Figure 3: Create Form Page

1. In the **Form Inputs** pane, click **Add Input** to create the user interface of the form.
2. Select an input type from the list.


The **Input Type** fields will dynamically change depending on the selected input type.

![QG11](https://cdn.pixelbin.io/v2/doc/original/searchlight/platform-panel/support/16.png)Figure 4a: Creating A Custom Form

| Item No. | Attribute | Description |
|  --- | --- | --- |
| 1 | Input Type | Choose the type of input you want to display. A total of eight input types are available: Single-line, Multi-line, Mobile No., Email ID, Numeric, Radio Button, Checkbox, and Drop-down. The mobile number input type includes all international country codes to accommodate customers from various countries around the world. |
| 2 | Display | Add a label |
| 3 | Placeholder | Enter a dummy example |
| 4 | Tooltip | Enter a help text that will help the user understand the input |
| 5 | Add Validation | Ensures that the data entered by users is in the correct format |
| 6 | **Required** toggle | Slide right if user input is mandatory |
| 7 | Delete icon | Delete the input |
| 8 | Copy icon | Duplicate the input |
| 9 | Add Input | Add more input in the form |
| 10 | Move icon | Change the order of the input |


![QG11](https://cdn.pixelbin.io/doc/original/searchlight/platform-panel/support/5.png)Figure 4b: Customer Suport Form from the Customer's Screen

1. In the **Details** section, enter the name and description of the form. The name and description will be shown to the customer as it is.
2. In the **Priority** dropdown list, choose a priority of the form. Set the priority depending on the business impact that the form will have.
3. Upload a header image to display on top of the form.
4. Write a success message which will be shown to the customer after the form has been successfully submitted. The success message will not be shown if polling is selected in the form (refer step-10).
5. In the **Auto Assign to** option, you can choose one or more staff to assign the task. In case of multiple staff, the tickets will be assigned in a round-robin fashion to the next available staff. The same is true if you don't choose any staff.
6. In the **Advanced** option, there are three checkboxes:
  * **Customer Login required**: Select it to enable customer login before filling this form
  * **Notify on new response**: Select this option to notify only those staff members chosen in the **Auto Assign to** option.
  * **Poll for Staff Assignment**: Select it to search for available staff in real-time.
7. Click **Create Form**.
8. Click the URL to view the form once it is created.
![QG11](https://cdn.pixelbin.io/doc/original/searchlight/platform-panel/support/4.png)Figure 6: List Of Forms


**Output**

iframe
center
em
Video: Filling The Form
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## Managing Tickets

Customer input is recorded as a ticket which will be visible on the **Customer Support** page.

* If **Accept** is clicked, the status of the ticket will change to *In Progress*.
* If **Reject** is clicked, the status of the ticket will change to *Closed*.


![QG1](https://cdn.pixelbin.io/doc/original/searchlight/platform-panel/support/1.png)Figure 7: Customer Support Tickets

The assigned staff can change the following attributes in a ticket:

* Assigned To
* Status
* Priority