# Return Eligibility Configuration

How to access on Fynd Commerce 
Commerce panel → Sales Channel (select application) → Orders → Return Eligibility

## Introduction

Using Product Return configuration, you can set up a return window at different levels for your products.

## Steps to set up Product Return Configuration

1. Go to **Settings** section of your sales channel.
2. Click **Product Return**.
3. Select the level at which you would like to set the return window for products returned by customers:


### Product Level

Choose this option to set an acceptable return window (in days or hours) while editing/creating a product.

### Category Level

Select this option to define return windows at the category level.

When you choose **Category Level**, you can configure return eligibility for specific product categories instead of individual products.

#### Steps to Configure Category-Level Return Window

1. Go to **Settings** in your selected sales channel.
2. Click **Product Return**.
3. Select **Category Level**.
4. Click **Manage**.


You will be redirected to the **Configure return window** screen.

#### Add Categories for Return Configuration

1. Click **Add Categories**.
2. In the **Add categories** panel:
  * Search for categories using the search bar.
  * Filter by department if required.
  * Select one or more categories using the checkbox.
3. Click **Add common return window**.


#### Set a Common Return Window

1. Enter the return duration.
2. Select the time unit:
  * **Days**, or
  * **Hours**
3. Review the selected categories.
4. Click **Save**.


The configured return window will apply to all selected categories.

#### Manage Configured Categories

On the **Configure return window** page, you can:

* Edit the return window directly in the **Return Window** column.
* Change the duration value or switch between Days and Hours.
* Delete a category using the delete icon.
* Use **Bulk Upload** if you want to configure multiple categories at once.
* Click **Save** to apply changes.


After saving, all products under the configured categories will follow the defined return window.
If a category does not have a return window defined, the products in that category will not be eligible for return.

### No Return

Upon choosing this option, no products or categories of products will be eligible for returns.

Finally, read the message in dialogue box carefully and click **Continue**.

* By default, a Product Level option is selected.
* Suppose you are switching from a **No Return** option to a **Category Level** option. You are now setting up a return window for different categories (for example, Jeans, T-Shirts, and Formal Shirts) at the Category Level. Once you save this configuration, any products that DO NOT belong to these categories will not be eligible for returns.