How to access on Fynd Commerce
Commerce Panel → Orders → My Orders → Open any Order
If you’re facing an issue with any shipment, you can raise a ticket to us.
To resolve issues related to a specific order, you can raise a support ticket directly within the Orders.
- Open an order and locate the concerned shipment that requires assistance.
- Each individual shipment provides a built-in option to create a ticket; select this to begin.
- Enter a clear and concise title that mentions the primary issue.
- Provide a detailed description of the problem to help the support team understand the context.
- Select the appropriate priority, category, and issue type from the available options to ensure your request is routed correctly.
- Once submitted, an indicator will appear on the shipment, confirming that a ticket has been successfully raised.