# Escalations (Raising Tickets)

How to access on Fynd Commerce 
Commerce Panel → Orders → My Orders → Open any Order

If you’re facing an issue with any shipment, you can raise a ticket to us.

### How to Raise a Support Ticket for a Shipment

To resolve issues related to a specific order, you can raise a support ticket directly within the Orders.

1. Open an order and locate the **concerned shipment** that requires assistance.
2. Each individual shipment provides a built-in option to **create a ticket**; select this to begin.
3. Enter a clear and concise **title** that mentions the primary issue.
4. Provide a **detailed description** of the problem to help the support team understand the context.
5. Select the appropriate **priority, category, and issue type** from the available options to ensure your request is routed correctly.
6. Once submitted, an **indicator** will appear on the shipment, confirming that a ticket has been successfully raised.