# Overview

## What is an Order Management System

Order Management System a.k.a OMS allows you to manage orders placed by your customers.

## What can you do with Fynd Commerce  OMS

With Fynd Commerce  OMS, you can manage the entire journey of an order coming from your websites or marketplaces, right from a newly placed order till the delivery. Moreover, it allows you to handle the returns too in case your customers send back their orders.

Our enterprise-grade system helps you do the following:

* Search orders placed by customers
* Check order and shipment details
* Process new orders and returned orders
* Generate invoices and labels
* Perform bulk actions on multiple orders or shipments
* Handle manifests
* View analytics


While Fynd Commerce  OMS is not just limited to the above functionalities, it caters to your requirements (both basic and advanced) and ensures a hassle-free seller experience for you.

## Relation of OMS with Customers

Before we dive into Fynd Commerce  OMS, let’s take a minute to understand the relationship between OMS and customers.

Once a customer performs a successful checkout, an order would be created in the system. Post delivery, customers can return products if they are unsatisfied.

Therefore, any OMS mandatorily revolves around the following scenario:

* Customers placing an order
* Customers returning an order


In the next section, you will learn more about the usage of OMS to manage the above scenarios.