# Return Processing in Bulk

How to access on Fynd Commerce 
Commerce Panel → Orders → My Orders → Bulk Action

Under the **Bulk Action** section, you can handle all the returned orders which are delivered to you, i.e. the ones in the **Return Delivered** stage.

## Return Processing in Bulk

Use this method to accept or reject multiple returned orders at once.

**Steps to Process Returns in Bulk**

1. Go to the **Bulk Action** section in the OMS.
2. Select the following:
  * **Fulfilment Location**
  * **Status**: set to `Returned Delivered`
  * **File Type**: choose `CSV` or `XLSX`
3. Click **Download**.


**Filling the Bulk Return File**

1. Open the downloaded file. It will list all returned shipments. Some may belong to the same order or shipment.
2. By default, the **Next Status** column is set to `return_accepted`.
  * You can change it to another status like `return_not_accepted` if needed.
3. Key fields to fill:


| Column Name | What to Do |
|  --- | --- |
| Confirmed Quantity | Shows the number of items in the shipment. |
| Good Quantity | Enter `1` if the item is receieved in the good condition or `0` for bad condition. |
| Bad Quantity | Enter `1` if the item is receieved in the bad condition or `0` for good condition. |
| Empty Box Received | Enter `1` if the box was empty. |
| Wrong Product Received | Enter `1` if the returned product is incorrect. |
| Fully Damaged | Enter `1` if the product is completely damaged. |
| Seal Opened | Enter `1` if the product seal was broken. |
| Package Damaged | Enter `1` if the packaging was damaged. |
| Tag Missing | Enter `1` if the product tag is missing. |


> **Example**:
* A customer returns 1 item.
* You find the product in bad condition with packaging damage.
* You would enter:  - **Good Quantity**: `0`  |  - **Bad Quantity**: `1`  |  - **Package Damaged**: `1` |  - **Next Status**: `return_accepted` or `return_not_accepted` based on your policy.



You can still **accept a return with `Bad Quantity = 1`** if you choose to allow the return under damaged condition.

**Final Step: Upload the File**

1. Save the updated file.
2. Go back to the **Bulk Action** page and upload it.