# Shipment Actions (Three-Dot Menu)

Each shipment row has a three-dot menu (⋮) in the Action column
that provides additional actions beyond the primary buttons
(Confirm, Pack, Update Status). Click the menu to see the
available options:

- **Create Invoice (S3)**: Generates a new invoice for the
shipment. Use this if you need to regenerate or create an
invoice outside the standard flow.
- **SMS**: Send a shipment status SMS to the customer. Select a
message template for the current status, confirm the recipient,
and send. This is useful for proactively communicating updates
beyond automated notifications.
- **Download Documents**: Download the invoice, label, or merged
Invoice + Label PDF for the shipment. Choose the format (A4, A6,
POS) and download.
- **Update Delivery Partner**: Change the assigned delivery partner
for the shipment. Available when the shipment is in Placed,
Confirmed, Invoiced, or Store Reassigned states. See the
detailed section below.
- **Help**: Access help resources or raise a support ticket
related to this specific shipment.
- **Extension Bindings**: Shows any third-party extensions bound
to the shipment. If no extensions are configured, this section
displays "No Binding Available."


The available actions in the menu change depending on the
shipment's current status. For example, "Update Delivery Partner"
is not available after the shipment is packed and dispatched.

## Update Delivery Partner

You can change the delivery partner assigned to a shipment when
the current DP is unavailable, non-serviceable, or when you want
to switch to a different courier for operational reasons.

### When You Can Update

The Update Delivery Partner option is available only when the
shipment is in one of the following states:

- Placed
- Confirmed
- Invoiced
- Store Reassigned


Once a shipment is packed or dispatched, the delivery partner
cannot be changed from this panel.

### How to Update

1. Open the shipment detail page from My Orders.
2. Click the **three-dot menu (⋮)** on the shipment row.
3. Select **Update Delivery Partner**.
4. The **Update Delivery Partner** panel slides in from the right.
5. It has two tabs:
  * Eligible Delivery Partners: This tab shows delivery partners that can service the shipment's delivery pincode. If no eligible partners are available for the destination pincode, the tab shows a message "No delivery partner available."
When eligible partners are available, click the desired DP card to select it. The card will be highlighted to confirm your selection.
  * Other Delivery Partners: This tab shows additional delivery partners beyond the eligible list. Use the **search bar** at the top to find a specific DP by name.
6. At the bottom of the panel, an optional remark field (0/500 characters) allows you to record the reason for the DP change.
For example: "Switching to same-day delivery per customer request" or "Original DP not servicing this pincode." The remark is logged in the shipment's Activity Logs.
7. Click **Save** to apply the DP change.


### What Happens After Updating

After saving, the shipment then processes the DP change:

- The **Delivery Details** tab updates with the new DP's information: AWB number Expected Delivery Date, Delivery Partner Account, and Delivery Partner Name.
- The change is recorded in the shipment's **Activity Logs** with the user name, timestamp, and remark (if provided).
- If the shipment was in READY FOR DP ASSIGNMENT state, it moves to **DP ASSIGNED** with the newly selected partner.