# Amazon Order Processing

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### Overview

Pulse OMS is a dashboard that the stores use to fulfil orders. Fynd provides the stores with the dashboard and in this document, we will discuss the steps that the sellers need to do in order to fulfil an order from marketplaces.

1. Click on the Login button on [pulse.fynd.com](http://pulse.fynd.com/).
2. Enter your credentials and login. If you don’t have an account, you will need to register.


### Shipment Processing

After logging in, click on **Order Manager** on the top right corner of the screen to go Orders home screen.

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Figure 1a: Order Dashboard
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Figure 1b: Order Dashboard
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1. You can navigate the tabs to check the orders that are in different stages of processing.
2. You can set the date filter for the orders to view orders in a certain date range.
3. You can search for orders by their details like Bag, Shipment ID, Customer email etc.
4. Clicking this will reveal detailed information about the order.
5. These are the action items, here you can either confirm or cancel the orders, report issues with the orders and view order history.


#### Billing and Invoicing

After the order is confirmed, you will need to processed as follows:

1. Click on the Confirmed tab to view the order.
2. Enter all the required billing details.


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Figure 2: Order Confirmation
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1. Click on the link to open and view the Purchase Order (PO) Invoice.
2. Click on the arrow under the order details to get the customer details.
3. Select the mode of payment on your POS.
4. Enter the bill number that is generated from your POS system into the Invoice No box on the OMS.
5. Click the Save button next to it to update the invoice number for the order.


For any issues related to the order, contact your retail IT team.

#### Order Packing

For printing the invoice, shipping label and packing, follow these steps

1. Click on the **To be Packed** tab on the home screen.


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Figure 3: Order Packing
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1. Keep the invoice inside the packaging with the product.
2. Stick the shipping label on the top of the package so that it can be scanned by the delivery partner during pickup.
3. After the order is packed and ready, click on the **Packed** button.
4. You can download and print the invoice by clicking the buttons below Packed (invoice download can be in A4, A6 and POS sizes).


#### Manifest & Dispatch

The Manifest will contain the consolidated shipment invoices for the orders that we handover to the Logistics partners. To generate a manifest, do the following:

1. Click on **Ready for Dispatch** tab and click on **Manifest**.


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Figure 4a: Manifest
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Figure 4b: Export
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1. Click on **Download**.


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Figure 4c: Download Manifest
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1. You will need to take 2 copies of the manifest.


* On the 1st copy, put the store stamp and the signature, then hand that over to the delivery partner
* On the 2nd copy, take the details of the delivery partner (name, phone, company name,  employee number, signature, pick up date )


It is mandatory to take the details of the delivery person on the manifest.

1. Once the package is handed over to the delivery person, go to the Ready for Dispatch tab and click **Dispatched**.


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Figure 5: Ready for Dispatch
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The order will then move to the **History** tab.

#### Order History

Navigate to Home > History.

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Figure 6a: Order History
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Figure 6b: View History
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You can view the order history in this tab.

#### Return Order Management

Go to the Returns tab to check for any order returns.

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Figure 7a: Returns
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Figure 7b: View History
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To accept returns, click on **Return Accepted**.

If the package is damaged/fake/wrong then do not accept the return, escalate the matter to Amazon team.

### Escalations

For any issues related to the dashboard or order processing, click on **Report an issue**.

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Figure 8: Report an Issue
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A window will pop up and you can select your issue from the list in the dropdown.

Select the issue, priority, provide a brief description of the problem and click submit.

After clicking Submit, you can track its status in the escalation lane.

### Returns Reimbursement

To file a reimbursement claim for returned orders, you will need to:

Navigate to Orders on your [Amazon Seller Portal](https://sellercentral.amazon.in/)

1. Click on Orders > Manage SAFE-T Claims and click on ‘File a new SAFE-T claim’.


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Figure 9a: Manage SAFE-T Claims
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Figure 9b: File a New Claim
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1. Enter the order ID and check for eligibility.


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Figure 10: Enter Order ID
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1. Only orders that are marked as ‘returned’ will be accepted (To check returns, click Orders > Manage Returns).
2. Select the reason for the claim from the dropdown.


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Figure 11: Select Reason
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For items that are damaged or not in original condition, you will need to upload 3 photos - product. packaging with the original invoice/label and serial number of the product.

1. Accept the terms and conditions and file the claim.


### Guidelines

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Figure 12: Guidelines
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