# Nykaa SPF Policy

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It is the Seller Protection Fund policy. This document contains the SOP, Policies and Dispute Resolution Matrix for all types of RTV (Non-delivered returns or RTO and Delivered returns or DTO)

By going through this we can understand when the seller needs to raise a claim with the marketplace, the process of raising it, timelines for payouts and tracking the claim.

For more information, refer to the following: [Nykaa dispute resolution matrix](https://cdn.pixelbin.io/v2/noisy-leaf-04a452/original/Marketplace-Content-University/MCU-Images/operations/Nykaa-Dispute-resolutuion-process.pdf)