# Setup Fulfilment

How to access on Fynd Commerce 
Commerce Panel → Sales Channel (select application) → Configuration → Shipping → Fulfillment Options → Self Pickup

To support in-store pickups or custom delivery flows for your POS and mPOS operations, you must configure the appropriate **fulfillment options** within your sales channel on the Fynd Commerce  platform.

By default, a **Standard Delivery** option is enabled for all products, stores, and delivery partners. However, to allow in-store pickups via POS, you must explicitly enable **Self Pickup** and assign it to your POS sales channel.

## Fulfillment Option Types

- **Standard Delivery** (enabled by default): Supports shipping via delivery partners.
- **Self Pickup**: Enables customers or store staff to pick up orders directly from physical stores. Required for POS.


## Enable Self Pickup for POS

1. Navigate to **Shipping > Fulfillment Options > Self Pickup** in the left menu.
![QG1](https://cdn.pixelbin.io/v2/doc/original/moonlight/StoreOS/fulfilment-option/1.jpg)


center
em
Figure 1: Save settings
br
1. Open **Self Pickup option**.
![QG1](https://cdn.pixelbin.io/v2/doc/original/moonlight/StoreOS/fulfilment-option/2.jpg)


center
em
Figure 2: Self Pickup option
br
1. Under the **Basic Details** tab:
  - Enter a **Fulfillment Option Name** (e.g., `Self Pickup at Store`).
  - Enter a short **Description** (e.g., `Pickup your order directly from our store`).
  - Slug will auto-generate based on the name.
  - For **Business Units**, keep **Store OS** selected (this makes it visible for in-store POS operations).
![QG1](https://cdn.pixelbin.io/v2/doc/original/moonlight/StoreOS/fulfilment-option/3.jpg)


center
em
Figure 3: Basic details for self pickup
br
#### Assign Products to the Fulfillment Option

1. Go to the **Products** section.
2. Click **Add**, and choose either:
  - **Add Manually**: Search and select specific products.
  - **Bulk Upload**: Upload a CSV of product identifiers.
![QG1](https://cdn.pixelbin.io/v2/doc/original/moonlight/StoreOS/fulfilment-option/4.jpg)


center
em
Figure 4: Add products
br
1. Click **Done** once products are selected.
![QG1](https://cdn.pixelbin.io/v2/doc/original/moonlight/StoreOS/fulfilment-option/16.jpg)


center
em
Figure 5: Confirm selected products
br
#### Assign Ordering Locations (Stores)

1. Navigate to the **Ordering Locations** section.
2. Uncheck **Select All** if you want to limit it to specific stores.


![QG1](https://cdn.pixelbin.io/v2/doc/original/moonlight/StoreOS/fulfilment-option/5.jpg)

center
em
Figure 6: Uncheck select all
br
1. Click **Add**, and choose from:
  - **Add Manually**
  - **Bulk Upload**


![QG1](https://cdn.pixelbin.io/v2/doc/original/moonlight/StoreOS/fulfilment-option/6.jpg)

center
em
Figure 7: Add ordering locations
br
1. Select the desired **ordering locations** (physical stores) where this fulfillment flow will be available.
2. Click **Done** to confirm.


![QG1](https://cdn.pixelbin.io/v2/doc/original/moonlight/StoreOS/fulfilment-option/17.jpg)

center
em
Figure 8: Confirm ordering locations
br
#### Activate and Save

1. Toggle the **Inactive/Active** switch in the top-right corner to **activate** the fulfillment option.
![QG1](https://cdn.pixelbin.io/v2/doc/original/moonlight/StoreOS/fulfilment-option/7.jpg)


center
em
Figure 9: Activate the fulfillment option
br
1. (Optional) Click the three-dot menu to set this as the **default** option for applicable products/stores.
![QG1](https://cdn.pixelbin.io/v2/doc/original/moonlight/StoreOS/fulfilment-option/8.jpg)


center
em
Figure 10: Set default option
br
1. Click **Save** to apply your changes.
![QG1](https://cdn.pixelbin.io/v2/doc/original/moonlight/StoreOS/fulfilment-option/9.jpg)


center
em
Figure 11: Save settings
br
#### Bulk Upload Instructions

For **Products** and **Locations**, you can upload in bulk:

1. In the relevant section (Products or Ordering Locations), click **Add > Bulk Upload**.
![QG1](https://cdn.pixelbin.io/v2/doc/original/moonlight/StoreOS/fulfilment-option/10.jpg)


center
em
Figure 12: Add bulk upload
br
1. Click **Download Sample** to download the CSV template.
![QG1](https://cdn.pixelbin.io/v2/doc/original/moonlight/StoreOS/fulfilment-option/11.jpg)


center
em
Figure 13: Download sample
br
1. Fill the file with required data:
  - For products: `Type, Item Code, Brand Name`
![QG1](https://cdn.pixelbin.io/v2/doc/original/moonlight/StoreOS/fulfilment-option/12.jpg)
Figure 14: Fill products

  - For locations: `Store Code`
![QG2](https://cdn.pixelbin.io/v2/doc/original/moonlight/StoreOS/fulfilment-option/15.jpg)
Figure 15: Fill locations
2. Click **Upload File**, select your CSV, and complete the import.
![QG1](https://cdn.pixelbin.io/v2/doc/original/moonlight/StoreOS/fulfilment-option/13.jpg)


center
em
Figure 16: Import file
br
1. Click **Create** to confirm.
![QG1](https://cdn.pixelbin.io/v2/doc/original/moonlight/StoreOS/fulfilment-option/14.jpg)


center
em
Figure 17: Import file
br
## Deactivate Self Pickup

To disable the Self Pickup option:

1. Go to **Self Pickup**.
2. Click the **three-dot menu** beside the option you want to disable.
3. Toggle off the **Active** switch.
![QG1](https://cdn.pixelbin.io/v2/doc/original/moonlight/StoreOS/fulfilment-option/18.jpg)


center
em
Figure 18: Activate fulfilment option
br
1. Or open the Self Pickup configuration and disable it from the top-right corner.
![QG1](https://cdn.pixelbin.io/v2/doc/original/moonlight/StoreOS/fulfilment-option/7.jpg)


center
em
Figure 9: Activate the fulfillment option
br