# Take Orders

Store OS allows store staff to create and manage customer orders directly from the POS (counter-based) or mPOS (mobile device) interface. Orders can be fulfilled via Self Pickup or Home Delivery, with full visibility into catalog, inventory, and promotions.

**Key Benefits**

* Seamless Order Management: Create and manage orders directly from POS or mPOS.
* Endless Aisle Capability: Capture orders for items not in stock at the store, fulfilled from another store or warehouse.
* Flexible Pricing: Override product prices using the extension, with clear visibility of adjustments and reasons.
* Cart & Checkout Flexibility: Save, share, and edit multiple carts with ease.
* Multiple Payment Options: Accept both online and offline payments, including UPI, cards, cash, and credit notes.
* Integrated Fulfillment: Orders are synced with backend OMS for inventory, delivery, and analytics tracking.


## How to Use POS

1. On the **StoreOS** **Dashboard**, click **Scan Product** or **Search Product** to begin adding items to the cart.


Use the search bar at the top to quickly find products by name, SKU, or barcode.

![QG1](https://cdn.pixelbin.io/v2/doc/original/moonlight/StoreOS/SS1.png)

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Figure 1: Store OS Dashboard
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1. You can search for products under **My Store** or **All Stores**.


![QG1](https://cdn.pixelbin.io/v2/doc/original/moonlight/StoreOS/SS2.png)

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Figure 2: Search Product
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1. You can also scan the barcode to search for a product, add it directly to the cart, or even retrieve a customer profile to link them to the order instantly.


![QG1](https://cdn.pixelbin.io/v2/doc/original/moonlight/StoreOS/1.jpg)

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Figure 3: Scan Barcode
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1. Select the preferred **Size** and **Quantity**.


![QG1](https://cdn.pixelbin.io/v2/doc/original/moonlight/StoreOS/SS3.png)

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Figure 4: Select Size
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1. Choose a **Shipping Option**:
  1. **Home Delivery** – Product shipped to customer’s address.
  2. **Self Pickup** – Customer collects item from the store.


![QG1](https://cdn.pixelbin.io/v2/doc/original/moonlight/StoreOS/SS4.png)

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Figure 5: Choose Shipping Option
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1. Add Customer Details
  1. Search for existing customers using their **Mobile Number**. If not found, add a new customer by entering the mandatory details.
  2. Click **Add Customer**.
  3. For existing customers, you can click **Manage Addresses** to view or update their details.


![QG1](https://cdn.pixelbin.io/v2/doc/original/moonlight/StoreOS/SS5.png)

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Figure 6: Add Customer Details
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1. Click **Add Coupon** and enter the coupon code or select from the list.
2. Click **Check** to validate and apply discounts.
3. **Add Sales Employee** by searching the employee name.


![QG1](https://cdn.pixelbin.io/v2/doc/original/moonlight/StoreOS/SS6.png)

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Figure 7: Add Sales Employee
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1. You can also attach special instructions such as packaging or delivery requests to the respective order.


![QG1](https://cdn.pixelbin.io/v2/doc/original/moonlight/StoreOS/SS8.png)

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Figure 8: Add special note
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1. The **Amount Due** screen shows a detailed price summary.
2. Choose your preferred **Payment Method**:


![QG1](https://cdn.pixelbin.io/v2/doc/original/moonlight/StoreOS/SS9-Tk_6iEIHT.png)

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Figure 9: Select Payment Method
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1. Once payment is successful, the **Sale Completed** screen confirms the amount paid, order ID and order summary.


![QG1](https://cdn.pixelbin.io/v2/doc/original/moonlight/StoreOS/SS10-yk1rn_-xH.png)

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Figure 10: Order Confirmation Page
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1. Click **Invoice** to generate the receipt and click **Print** to share a copy with the customer. Printing option is available only if a printer is connected.


![QG1](https://cdn.pixelbin.io/v2/doc/original/moonlight/StoreOS/SS11.png)

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Figure 11: Receiptt
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