Order Management System
Introduction
Fynd Platform provides an Order Management System (OMS) for managing orders that originate from all your sales channels. It is a reliable enterprise-grade system to supervise the workflows of ordering and fulfilment.
Stages of Order
- Placed orders go to New stage
- Confirmed orders go to the Processing stage
- Rejected orders go to the Returns stage
- Orders from all these stages are present in the All stage.
Available Filters
Date Range filter - You can filter the orders based on a specific date range. The default date range is 1 week, which means you can view all the orders placed in the past 7 days. Moreover, the date filter has additional options to list the orders based on the following criteria:
- Today
- Last Week
- Last Month
- Last 3 Months
- Last 6 Months
Figure 3: Date Range Filter Store filter - Filter the orders based on the selling locations (stores) to which they are assigned.
Figure 4: Store Filter Status filter - Filter the orders based on their current state. Click here to view all the available states in this filter.
Figure 5: Status Filter Sales channel filter - Filter the orders according to the sales channel from which they originated. It could be your website, marketplace or a franchise channel (available sales channels are displayed on the left).
Figure 6: Sales Channel Filter Search Type & Search bar - Before using the search bar, select a parameter from the 'Search Type' drop-down. Select
Auto
to automatically find an order by its Order ID, Shipment ID, Phone Number or Email ID entered in the search bar. The other types of search include:- Channel Order ID - If you haven't selected anything from the
Sales channel
filter, select this option to search order by its Order ID. - Channel Bag ID - Search order by its Bag ID.
- AWB Number - Search order by its Air WayBill tracking number.
- Invoice ID - Search order by the invoice number entered during invoicing.
- SKU Code - Search all orders containing the product that has the entered SKU identifier.
- EAN - Search all orders containing the product that has the entered EAN number. Click here to know more about SKU and EAN.
Video: Using the Search bar in OMS - Channel Order ID - If you haven't selected anything from the
Orders from Customers
Here you can view all the orders from your customers. A typical order would have the following content:
- Phone Number of the customer
- Email ID of the customer
- Order ID
- Date and time of placing the order
- Product image, name, quantity and price
- The current status of the product
You can learn more about these in the Order Processing Lifecycle section.
Bulk Operations
You can perform the following bulk operations on your orders:
- Update the shipment status through picklist (for e.g. New to Confirmed, Processing to DP assigned, etc.)
- Generate invoices and labels in bulk (get a downloadable PDF file in the Exports page)
- Generate manifests in bulk (get a downloadable PDF in the Exports page)
Figure 8: Bulk Operations
You can learn more about these operations in the Bulk Processing section.