# Manage Users

The **Manage Users** interface acts as your customer relationship hub within Fynd Engage. It allows you to oversee all participants in your loyalty program, audit individual account histories, manage access statuses, and manually adjust point balances for customer support resolutions.

### Access and Search

To manage your customer base, navigate to the **Users** tab. This provides a master list of all enrolled members.

**Search and Filter** - Use the search bar to locate specific customers by Name or Identifier. To refine your view, use the dropdown filters:

* **Status:** Toggle between **All**, **Blocked**, or **Unblocked** to view specific segments.
* **Date Range:** Select a specific timeframe to analyze user activity within a certain period.


Search and Filter Users
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Figure 1: Search and Filter Users
### Managing User Status

Clicking on any user in the list opens their **User Profile**. Here you can view their total **Points Earned**, **Points Redeemed**, and complete **Transaction History**.

**Blocking/Unblocking Users** - If you need to restrict a user due to suspicious activity or policy violations:

1. Locate the **Block** button within the user's profile header.
2. Confirm the action to prevent them from earning or redeeming further points.
3. To restore access, simply click **Unblock**.


User Profile and Blocking Controls
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Figure 2: User Profile and Blocking Controls
### Manual Point Adjustments

You can manually credit (Give) or debit (Redeem) points for specific users. This is useful for correcting errors or granting goodwill points.

1. **Initiate Adjustment** - Open the specific user's profile page. Click the **Add Points** button.


User Point Summary
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Figure 3: User Point Summary
1. **Configure Transaction** - A modal will appear. Enter the **Points** amount and select the transaction type (**Earn** to give points, **Redeem** to remove points). Click **Confirm** to process the transaction.


Manual Point Adjustment Modal
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Figure 4: Manual Point Adjustment Modal
1. **Verify Balance** - The system will immediately update the user's balance. You can verify the adjustment in the updated details view or the transaction history.


Updated Point Balance
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Figure 5: Updated Point Balance