# Redeem Transaction History

The **Redeem Transaction History** offers a dedicated view of how customers are utilizing their loyalty points. Monitoring this data is essential for understanding reward popularity, tracking liability reduction, and auditing point "burn" rates across your user base.

### Accessing the Redemption Log

1. **Navigate to History** - From the main dashboard, select the **Transaction History** tab. Ensure you are viewing the redemption data stream to see a list of all point deductions.


Access Redemption History
center
em
Figure 1: Access Redemption History
### Filtering and Search

Use the search and filter tools to audit specific transactions or analyze redemption trends over time.

1. **Search by Entity**
Enter a **User Name**, **Mobile Number**, or **Transaction ID** to locate specific redemption events. This is particularly useful for investigating customer inquiries regarding missing points or claimed rewards.


Search Redemptions
center
em
Figure 2: Search Redemptions
1. **Filter by Status** - Refine the list by transaction **Status**. In the context of redemptions, this helps identify:
  * **SUCCESS:** Points successfully deducted for a reward.
  * **REVERSED:** Points returned to the user (e.g., after a cancelled order).
  * **FAILED:** Attempted redemptions that did not process.


Filter by Status
center
em
Figure 3: Filter by Status
1. **Filter by Date Range**
Select a **Date Range** to view redemptions within a specific period. This is critical for measuring the impact of seasonal sales or limited-time reward campaigns.


Select Date Range
center
em
Figure 4: Select Date Range
### Viewing Transaction Details

To understand the specifics of a redemption, click the **arrow icon** (chevron) next to the transaction row.

View Redemption Details
center
em
Figure 5: View Redemption Details
**Key Data Points:**

* **User Name:** The customer who redeemed the points.
* **Activity Type:** The specific action (e.g., *Order Discount*, *Voucher Claim*).
* **Points Redeemed:** The total points deducted from the user's balance.
* **Order Amount:** The total value of the associated order (if the redemption was a cart discount).
* **Status:** The final state of the transaction (e.g., SUCCESS).