## Product Creation FAQs

What are the requirements for creating a product catalog?
- Gather product information such as:
  - Product name
  - Variation details
  - Size
  - Color
  - Material
  - Dimensions
  - HSN
  - Barcode
  - Price
- All product images must be professional photoshoots and adhere to AJIO Image Guidelines.
- The brand should be registered on AJIO.
- Keep inventory/stock information for the products.
- **Note:** Fields marked with an * are mandatory.


What is the image guideline for AJIO?
- **Images must meet the following requirements:**

Figure 1: Image Guidelines


What are the minimum and the maximum number of images allowed by AJIO?
- Minimum 1 and Maximum 14 images are allowed. You can arrange the order after uploading.


What is the image dimension supported by AJIO?
- The image should be more than 1000 pixels in both height and width.


How to upload images on AJIO?
- You can upload images through the AJIO template by providing the image URL.


How to do bulk listing on AJIO?
- **Step 1:**
  - In Seller Central, click on **Catalog** under **Products**.
  - Select **Product Template Download**.
  - Choose the respective category and click on **AJIO Format**.
- **Step 2:**
  - Prepare your bulk Excel file with the required attributes.
- **Step 3:**
  - Go to the second tab in **Products Catalog Upload: Upload your Catalog File**.
  - Click on **Browse for XLS**.
  - Select the prepared Excel sheet and upload it.
- **Step 4:**
  - Navigate to the third tab in **Upload History** to monitor the upload status.
  - Check the file status.
- **Step 5:**
  - Go to **Catalog Report** under **Reporting** and click on **Generate Report**.
  - Download the file to verify if the products have been successfully added or are live on AJIO.


How to create product variants?
- In the AJIO template format, there is no dedicated row for style SKUs.
You can fill in the data based on variant SKUs.


How can I contact seller support?
- Click on the **Help Center** icon at the top right and then click on **RAISE NEW TICKET**.
- Choose your query from the dropdown list and raise a ticket with the support team.

Figure 2: Available Queries


Can we create a duplicate product listing on AJIO?
- AJIO does not support duplicate listings.


How to register the brand on AJIO?
**Documents Required for AJIO Seller Registration:**
[Download RRSR User Manual for New Registration.pdf](https://gofynd.quip.com/-/blob/aIXAAA8QQHZ/Wb3uZc6RI3xyXuse4CriIg?name=RRSR%20User%20Manual%20for%20New%20Registration.pdf)

- Required Documents:
  - PAN Card
  - Aadhar Card
  - GST Details
  - Current Account Details + Cancelled Cheque
  - MSME Certificate (Optional)
  - Logo (if available)
  - Trademark Certificate *(Alternatively, see below)*
  - CIN & TAN Certificate (if your company is a private entity)


**Getting On-boarded as a Seller on AJIO:**
Reliance has a single portal for seller registration. All sellers are treated as "suppliers". Follow these steps:

- Visit [AJIO Seller Registration](https://supplierregistration.ril.com/).
- Register on the Reliance portal as a supplier.
- Fill in the required details, including your registered office address.
- Provide the required documents: PAN Card, Aadhar Card, GST details, Current Account Details, Cancelled Cheque.
- Select your product categories.


**Tips on Increasing Your Chances of Being On-boarded:**

- **MSME Certificate:** Proof of company registration as an MSME.
- **Logo:** Helps create a distinct brand image.
- **Trademark:** Strengthens brand positioning. If unavailable, a self-declaration may be accepted.
- **Website Address:** Enhances credibility and helps the AJIO team learn about your business.


Is there a way to list a product if a similar product is already listed on AJIO?
- AJIO does not support duplicate listings.


## Product Updation FAQs

How to download the existing SKU data in AJIO?
- **Option 1:**
  - In Seller Central, click on [Products](https://seller.ajio.com/vmsui/listing/catalog).
  - Select **Catalog**.
  - Go to the third tab: **Upload History**.
  - Find your previous listing file and download the successful sheet.
- **Option 2:**
  - In Seller Central, click on [Reporting](https://seller.ajio.com/vmsui/reports/catalogReport).
  - Click on **Catalog Report**.
  - Click on **Generate Report**.
  - Download the file.


How to add new variants for existing products?
- AJIO doesn't allow the creation of variants for existing products.
Variants must be created at the time of preparing the catalog sheet.


How to delete the variants for existing products?
- AJIO doesn't allow deletion of variants for existing products.
You need to contact the account manager to delete or disable the product listing.


How to add/update images for existing products?
- You can update images by entering the image URL in the AJIO template for existing SKUs.
Save the sheet and upload it on the Seller Panel via **Upload your Product Catalog**.


How to update product information in AJIO?
- Download the existing catalog file from the **Upload History** tab based on the feed ID.
- Update the required fields in the file and save it.
- Upload the updated file on the AJIO Seller Panel.
If the file is processed successfully, the product information will be updated.


## Common Errors while Listing

How to download the rejected file from AJIO?
- During cataloging, if the listing fails QC, download the rejected file.
- Review the **Remark** column for errors, correct the issues, and re-upload the file.

Figure 3: Rejected File


If you are facing 'Duplicate Feed product id' errors, how to rectify them?
- Delete the duplicate data from the sheet, save the file, and upload a blank file on the AJIO Seller Panel.
- Once the blank file is successfully uploaded, update or create the SKUs that were causing errors.


AJIO Errors - Guidelines and Resolution
- [Click here to view the PDF](https://cdn.pixelbin.io/v2/noisy-leaf-04a452/original/Marketplace-Content-University/MCU-Images/Listing-Management/Ajio/Ajio-Error-resolution-guidelines.pdf)