## AJIO Operations FAQs

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What is Fynd Seller?
- Fynd Seller is an omnichannel platform by Fynd that provides unique integration of online, offline, logistics, and data across a single value chain.


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What is Pendency report?
- The Pendency report summarizes orders that have been placed but are not yet packed or dispatched.
- Fynd sends this report to the stores to remind them to fulfill these orders (orders must be in a packed status before the processing time, or the marketplace will penalize them).


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What metrics are displayed on the order dashboard?
- The order dashboard displays:
  - Bags confirmed
  - To be picked
  - To be delivered
  - Orders cancelled
  - Return and RTO details
- It shows the order processing data summary for the last 30 days.


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What is meant by a locked order?
- Locked orders or shipments are those that do not have the desired status or required information for processing.
- Such orders are marked as locked by Fynd, and the seller cannot perform any actions on them until the issues are resolved.


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Why is order creation failing on Fynd Platform?
- Order creation may fail if the store/SKU is not mapped or if the inventory is not live on the Fynd Platform.


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What are the various sections of the Fynd OMS?
The Fynd OMS comprises the following sections:

- **Order Manager:**
Displays all orders and their stages (new, confirmed, to be packed, ready for dispatch, and escalations).
Navigate through individual tabs for detailed order information.
- **Exports:**
Check and download bulk invoices and manifests for orders.
- **Returns:**
Shows orders that are in transit as returns and those received as returns.
- **History:**
Provides order history with search functionality by order ID, invoice ID, shipment ID, return ID, etc.
- **Operational Metrics:**
Displays overall metrics including store pendency, delivery partner pendency, returns, and inward pending details.
Navigate to individual tabs for specific details.
- **Order Metrics:**
Shows detailed order information such as orders placed, bags cancelled, pending store, pending delivery partner, in transit, delivered, RTO delivered, returned, and lost/deadstock.


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What is meant by SPF policy?
- SPF stands for Seller Protection Fund policy.
- This policy outlines the platform's approach to handling returns of products sold or proposed to be sold by Reliance under the Dropship model.


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Explain the AJIO SPF policy
Refer to the following document: [AJIO SPF Policy](https://cdn.pixelbin.io/v2/noisy-leaf-04a452/original/Marketplace-Content-University/MCU-Images/SPF/AJIO-SPF.pdf)

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What SLA metrics are considered while taking action on stores?
- The following metrics are considered:
  - Rejection percentage
  - Aging
  - Seller cancellations
  - SLA breach percentage
  - Order success rate