# Order Processing on AJIO

## Pulse OMS

Pulse OMS is a dashboard that stores use to fulfill orders. Fynd provides the stores with the dashboard and, in this document, we discuss the steps sellers need to follow to fulfill an order from marketplaces.

#### Login to Pulse OMS

1. Click on the **Login** button on [pulse.fynd.com](http://pulse.fynd.com/).
2. Enter your credentials and log in. If you don’t have an account, you will need to register.


#### Shipment Processing

After logging in, click on **Order Manager** in the top right corner of the screen to access the Orders home screen.

Order Dashboard - Pulse OMS
center
em
Figure 1: Order Dashboard
br
Order Dashboard Alternate View
center
em
Figure 2: Order Dashboard
br
- Navigate through the tabs to check orders in different processing stages.
- Use the date filter to view orders within a specific date range.
- Search for orders using details such as Bag, Shipment ID, Customer email, etc.
- Clicking an order reveals detailed information.
- Action items allow you to confirm or cancel orders, report issues, and view order history.


### Order Confirmation

After receiving an order from the marketplace, the seller must confirm or cancel the order.

- **Before Confirming:** Verify product availability and ensure the product is in a saleable condition.
- **If Unavailable/Not Saleable:** Click **Cancel**. The order will then be auto-reassigned to another store.


Once an order is **Confirmed**, it will be in **Locked** status. No further actions can be performed on a locked order.

Locked Order Status
center
em
Figure 3: Locked Order
br
Note
The locked status may persist from 5 minutes to 2 days.

### Billing and Invoicing

After order confirmation, process billing and invoicing as follows:

1. Click on the **Confirmed** tab to view the order.
2. Since AJIO is a B2B2C system, scan the product in your POS system.
3. Enter all the required billing details.


Confirmed Order View
center
em
Figure 4: Confirmed Order
br
1. Click the link to open and view the Purchase Order (PO) Invoice.
2. Click the arrow under the order details to view customer details.
3. Select the mode of payment on your POS.
4. Enter the bill number generated by your POS system into the **Invoice No** box on the OMS.
5. Click the **Save** button next to update the invoice number for the order.


For any issues related to the order, contact your Retail/E-commerce IT team.

### Order Packing

To print the invoice, shipping label, and for packing, follow these steps:

1. Click on the **To be Packed** tab on the home screen.

Figure 5: Order Packing

2. Place the invoice inside the package with the product.
3. Affix the shipping label on the top of the package so that it can be scanned by the delivery partner during pickup.
4. Once the order is packed and ready, click on the **Packed** button.
5. Download and print the invoice by clicking the buttons provided below the **Packed** button (invoice downloads are available in A4, A6, and POS sizes).


### Manifest & Dispatch

The manifest contains the consolidated shipment invoices for orders handed over to the logistics partners. To generate a manifest, follow these steps:

1. Click on the **Ready for Dispatch** tab and then click on **Manifest**.

Figure 6: Manifest


Figure 7: Export

2. Click on **Download**.

Figure 8: Download Manifest

3. Print two copies of the manifest:
  - **First Copy:** Stamp the store and sign it, then hand it over to the delivery partner.
  - **Second Copy:** Record the delivery partner’s details (name, phone, company name, employee number, signature, pickup date).


It is mandatory to record the details of the delivery person on the manifest.

1. Once the package is handed over, go to the **Ready for Dispatch** tab and click **Dispatched**.

Figure 9: Ready for Dispatch

2. The order will then move to the **History** tab.


### Order History

To view the order history, navigate to **Home > History**.

Order History Overview
center
em
Figure 10: Order History
br
Detailed Order History
center
em
Figure 11: View History
br
### Return Order Management

1. Navigate to the **Returns** tab to check for any order returns.

Figure 12: Returns


Figure 13: View History

2. To accept returns, click on **Return Accepted**.
3. If the package is damaged, fake, or wrong, do not accept the return. Instead, escalate the issue to the AJIO team.


### Request RTO

After the RTO order is delivered, it will appear in the Returns tab. To request an RTO:

1. Click on **Request RTO**.

Figure 14: Request RTO

2. Enter the Forward Order Number and Forward Shipment Number, then click **Submit**.

Figure 15: Submit

3. The order will now appear in the Returns tab; you can accept it by clicking **Return Accepted**.


### Escalations

For any issues related to the dashboard or order processing, follow these steps:

1. Click on **Report an Issue**.

Figure 16: Report an Issue

2. A window will pop up where you can select your issue from a dropdown list.
3. Select the issue, set the priority, provide a brief description of the problem, and click **Submit**.
You can track the status of your escalation in the escalation lane.


### Operations Guidelines

1. All the product needs to be packed under the **CCTV camera** and in the proper packaging material provided by the **FYND** team or **Brand**.
2. **Do not confirm** the order till the time the product has been **physically checked** at the store and is in a saleable condition.
3. All the **orders needs to be fulfilled/confirmed** within **4 hours (max time) of order reflecting** on the dashboard. Best practice is to check your dashboard once every hour. Delay in order confirmation or processing will lead to delay in delivery.
4. If the **product is in damaged/fake/used condition** click proper pictures and email it to the AJIO team.
5. If the **packaging of the product is damaged/tampered** then **do not accept the bag** from the delivery partner. Click pictures and escalate but do not accept the product.