# FAQs

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How do I retry creating a failed order?
Use **Orders > Failed Tab > Force Create** option. Input PO ID and Shipment ID.

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What happens if I input wrong credentials?
Location validation will fail. Update credentials from the Locations tab.

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Can I update product details post-mapping?
Yes. Update manually in the mapping interface or re-upload via bulk mapping.

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My buffer stock logic is not working.
Check that buffer is entered in the mapping screen and status is **Active**.

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Can I edit or delete submitted configuration?
Only location credentials and buffer stock can be updated. Account name and channel config cannot be renamed after submission.

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What happens to inactive mapped products?
They will not sync inventory or orders until reactivated.

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Can I bulk activate or deactivate products?
Yes, use the checkboxes on the Channel Mapping screen and select the bulk action.

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How frequently is inventory sync triggered?
Inventory sync is real time for most changes and also runs via scheduled jobs multiple times daily.

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Can I manage multiple Amazon accounts from one Fynd Konnect instance?
Yes, each account must be configured separately within Konnect with its own API credentials.

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How do I handle mismatched inventory between systems?
Use the Inventory Logs to identify mismatches. You can trigger reconciliation manually if required.

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Can I view and download labels and invoices from Fynd Konnect?
Yes, once synced, links to labels and invoices (hosted by Amazon) will appear on the order details page.