# Troubleshooting Guide

### Credentials Issue

**Symptoms:** Sync failures, connection timeouts, or authentication errors

**Causes:**

- Invalid credentials
- Expired tokens
- Connectivity issues


**Fix:**

- Validate credentials in **Configured Channels → Locations**
- Check internet settings
- Resave credentials to refresh the token
- Contact Fynd Support if the issue persists


### Order Sync Failures

**Symptoms:** Missing, delayed, or duplicated orders

**Causes:**

- Misconfigured sync settings
- API lag or system errors
- Incorrect credentials


**Fix:**

- Ensure the **Order Sync** toggle is ON and the sync date is correct
- Cross-check the order in the Amazon portal
- Use **Force Create Order** in **Orders → Failed Orders**


### Inventory Sync Discrepancies

**Symptoms:** Mismatched inventory across systems leading to overselling or underselling

**Causes:**

- Buffer stock misconfiguration
- Sync errors
- Inactive locations


**Fix:**

- Audit inventory across both systems
- Check **Inventory Logs** for any sync errors
- Adjust buffer stock and trigger reconciliation manually
- Confirm the item is active, the location is mapped, and **Inventory Sync** is ON


### Product Mapping Issues

**Symptoms:** Products not listed or incorrect product data displayed

**Causes:**

- Missing or incorrect Product IDs
- Inactive status


**Fix:**

- Check the **Channel Mapping** tab for unmapped SKUs
- Validate and correct Amazon Product IDs
- Use auto-mapping or upload via bulk file if needed


### Order Status Update Failures

**Symptoms:** Order status not syncing to Amazon

**Fix:**

- Update the status manually in the **Orders** tab
- Use bulk update tools for multiple orders


### Seller Cancellation Not Working

Amazon shipments must be canceled directly from the Amazon Vendor Panel.

### Emergency Protocol

- **Critical issues** (major outages, sync failures): Contact Fynd Support immediately
- **Operational issues** (minor errors): Log a ticket and implement any available workarounds