# FAQs details summary How do I retry creating a failed order? Use **Orders > Failed Tab > Force Create** option. Input PO ID and Shipment ID. details summary What happens if I input wrong credentials? Location validation will fail. Update credentials from the Locations tab. details summary Can I update product details post-mapping? Yes. Update manually in the mapping interface or re-upload via bulk mapping. details summary My buffer stock logic isn't working. Check that buffer is entered in the mapping screen and status is **Active**. details summary Can I edit or delete submitted configuration? Only location credentials and buffer stock can be updated. Account name and channel config cannot be renamed after submission. details summary What happens to inactive mapped products? They won’t sync inventory or orders until reactivated. details summary Can I bulk activate or deactivate products? Yes—use the checkboxes on the Channel Mapping screen and select the bulk action. details summary How frequently is inventory sync triggered? Inventory sync is real time for most changes and also runs via scheduled jobs multiple times daily. details summary Can I manage multiple FirstCry accounts from one Fynd Konnect instance? Yes—each account must be configured separately within Konnect with its own API credentials. details summary How do I handle mismatched inventory between systems? Use the Inventory Logs to identify mismatches. You can trigger reconciliation manually if required. details summary What if a mapped product doesn’t show on FirstCry? Ensure the Product ID is correct, status is active, and inventory is non-zero. Also, check mapping accuracy if auto-mapped. details summary Can I view and download labels and invoices from Fynd Konnect? Yes—once synced, links to labels and invoices (hosted by FirstCry) will appear on the order details page. details summary Are returns and exchanges tracked automatically? Yes—through the Sales Return APIs using return and exchange identifiers. details summary Does Fynd support logistics managed by the seller? No—currently we only support fulfillment by marketplace.