# Troubleshooting Guide

### Credentials Issue

**Symptoms:** Sync failures, connection timeouts, or authentication errors

**Causes:**

* Invalid credentials
* Expired tokens
* Connectivity issues


**Fix:**

* Validate credentials in **Configured Channels → Locations**
* Check internet settings
* Resave credentials to refresh the token
* Contact Fynd Support if the issue persists


### Order Sync Failures

**Symptoms:** Missing, delayed, or duplicated orders

**Causes:**

* Misconfigured sync settings
* API lag or system errors
* Incorrect credentials


**Fix:**

* Ensure the **Order Sync** toggle is ON and the sync date is correct
* Cross-check the order in the FirstCry portal
* Use **Force Create Order** in **Orders → Failed Orders**


### Inventory Sync Discrepancies

**Symptoms:** Mismatched inventory across systems leading to overselling or underselling

**Causes:**

* Buffer stock misconfiguration
* Sync errors
* Inactive locations


**Fix:**

* Audit inventory across both systems
* Check **Inventory Logs** for any sync errors
* Adjust buffer stock and trigger reconciliation manually
* Confirm the item is active, the location is mapped, and **Inventory Sync** is ON


### Product Mapping Issues

**Symptoms:** Products not listed or incorrect product data displayed

**Causes:**

* Missing or incorrect Product IDs
* Inactive status
* 

**Fix:**

* Check the **Channel Mapping** tab for unmapped SKUs
* Validate and correct FirstCry Product IDs
* Use auto-mapping or upload via bulk file if needed


### Order Status Update Failures

**Symptoms:** Order status not syncing to FirstCry

**Fix:**

* Update the status manually in the **Orders** tab
* Use bulk update tools for multiple orders


### Seller Cancellation Not Working

* FirstCry shipments must be canceled directly from the FirstCry Vendor Panel.


### Emergency Protocol

* **Critical issues** (major outages, sync failures): Contact Fynd Support immediately
* **Operational issues** (minor errors): Log a ticket and implement any available workarounds