# Troubleshooting & FAQs

## Common Issues & Solutions

| **Issue** | **Cause** | **Solution** |
|  --- | --- | --- |
| Product not showing in Free Local Listings (FLL) | `item_id` mismatch between feeds | Align `item_id` values in both Primary and Local Inventory feeds. |
| Inventory not syncing | Missing `store_code` or `pickup_method` field | Add required fields to your POS or feed configuration. |
| POS data provider not linking | GMB or GMC not properly admin-linked | Re-authorize access via `requestgmbaccess` or confirm the business group linkage. |
| Verification stuck | Contact missing or no in-store confirmation | Provide verification contact via `setinventoryverificationcontact` API. |


Always validate both **Primary** and **Local Product Inventory Feeds** within Google Merchant Center to ensure successful ingestion and mapping.

## FAQs

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Is Google Ads access mandatory?
No, Google Ads access is only needed for paid Local Inventory Ads, not Free Local Listings.

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How long does it take for inventory to appear in GMC after syncing?
Usually within 24–72 hours** after the first sync. The exact time may vary depending on Google’s review process.

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Does the brand need to upload the product feed manually?
No. Fynd automates the feed upload and synchronization using the **Google Content API**—no manual upload required.

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What happens if inventory becomes zero?
The product listing remains visible but will display as **“Out of Stock”** to nearby shoppers.

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How do I retry a failed order?
Use **Orders > Failed Tab > Force Create** and input the **PO ID** and **Shipment ID**.

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What happens if I input wrong credentials?
Location validation will fail. Update credentials from the **Locations** tab to restore connectivity.

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Can I update product details post-mapping?
Yes. You can either **manually update** products in the mapping interface or **re-upload via bulk mapping**.