# FAQs

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How do I retry a failed order?
Use **Orders > Failed Tab > Force Create** option. Input PO ID and Shipment ID.

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What happens if I input wrong credentials?
Location validation will fail. Update credentials from the Locations tab.

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Can I update product details post-mapping?
Yes. Update manually in the mapping interface or re-upload via bulk mapping.

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My buffer stock logic isn't working.
Check that buffer is entered in mapping screen and status is Active.

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Can I edit or delete submitted configuration?
Only location credentials and buffer stock can be updated. Account name and channel config cannot be renamed post submission.

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What happens to inactive mapped products?
They would not sync inventory or orders until reactivated.

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Can I bulk activate or deactivate Products?
Yes, use checkboxes on Channel Mapping screen and select bulk action.

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How frequently is inventory sync triggered?
Inventory sync is real-time for most changes and is also handled through scheduled jobs multiple times daily.

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Can I manage multiple Shopee accounts from one Fynd Konnect instance?
Yes, each account will need to be configured separately within Konnect with its own API credentials.

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How do I handle mismatched inventory between systems?
Use the Inventory Logs to identify mismatches. Reconciliation can be triggered manually if required.

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What if a mapped product does not show on Shopee?
Ensure Product ID is correct, status is active, and inventory is non-zero. Also, check mapping confidence level if auto-mapped.

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Can I view and download labels and invoices from Fynd Konnect?
Yes, once synced, links to labels (hosted by Shopee) and invoices (hosted by Konnect) will appear in the order details page.

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Are returns and exchanges tracked automatically?
Yes, through the Sales Return APIs using return and exchange identifiers.

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Does Fynd support logistics managed by seller?
No, currently we only support fulfilment by marketplace