# Troubleshooting Guide

### Credentials Issue

**Symptoms:** Sync failures, connection timeouts, or authentication errors

**Causes:**

* Invalid credentials
* Expired tokens
* Connectivity issues


**Fix:**

* Validate credentials in **Configured Channels → Locations**
* Check internet settings
* Resave credentials
* Contact support if unresolved


### Order Sync Failures

**Symptoms:** Missing, delayed, or duplicated orders

**Causes:**

* Misconfigured sync settings
* API lag or system errors
* Incorrect credentials


**Fix:**

* Ensure the **Order Sync** toggle is **ON** and the sync date is correct
* Cross-check the order in the Trendyol portal
* Use **Force Create Order** in **Orders → Failed Orders**


### Inventory Sync Discrepancies

**Symptoms:** Mismatched inventory across systems leading to overselling

**Causes:**

* Buffer stock issues
* Sync errors
* Inactive locations


**Fix:**

* Audit inventory across systems
* Check **Inventory Logs** for sync issues
* Adjust buffer stock and trigger reconciliation manually
* Confirm the item is active, the location is mapped, and **Inventory Sync** is **ON**


### Product Mapping Issues

**Symptoms:** Products not listed or incorrect product data displayed

**Causes:**

* Missing or incorrect Product IDs
* Inactive status


**Fix:**

* Check the **Channel Mapping** tab for unmapped SKUs
* Validate and correct Trendyol Product IDs
* Upload via bulk file or map manually if needed


### Order Status Update Failures

**Symptoms:** Order status not syncing to Trendyol

**Fix:**

* Update the status manually in the **Orders** tab
* Use bulk update tools if needed


### Seller Cancellation Not Working

* Must cancel the shipment directly from the Trendyol Seller Panel.


### Emergency Protocol

* **Critical issues** (major outages, sync failures): Contact Fynd Support immediately
* **Operational issues** (minor errors): Log a ticket and implement any available workarounds


## Common Issues & Fixes

| **Issue** | **Resolution** |
|  --- | --- |
| SKU not syncing | Ensure SKU mapping is correct via barcode |
| Inventory not updating | Confirm item is active, location is mapped, and **Inventory Sync** is **ON** |
| Order not created | Check for duplication, credential failure, or missing fields |
| Seller cancellation error | Verify in Trendyol Seller Center whether the order has already been cancelled |