# About Fynd Logistics

Fynd Logistics is a shipping and delivery management platform that helps merchants handle every stage of the logistics lifecycle from one place. Instead of managing multiple courier dashboards, billing portals, and tracking tools separately, the platform brings shipment creation, courier management, billing reconciliation, and delivery analytics into a single connected system.

It is built for businesses that ship anything from a few orders a day to thousands, and it works across multiple sales channels, warehouses, and courier integrations.

## Why merchants use Fynd Logistics

Managing shipping across multiple couriers creates operational friction that grows with order volume:

- Courier selection is manual, inconsistent, or based on habit rather than data
- Weight discrepancies from courier billing go unnoticed and uncontested
- Delivery failures (NDR, RTO) are hard to act on quickly without a central view
- Rate comparison requires switching between multiple courier portals
- Pickup locations and shipping rules are configured separately per courier


These gaps lead to higher shipping costs, delayed resolutions, and missed disputes. Fynd Logistics centralises these operations so your team works from one system.

## What you can do with Fynd Logistics

With Fynd Logistics, you can:

- Create and manage shipments across multiple courier partners
- Automate courier selection using rules based on destination, weight, payment mode, or order value
- Compare courier rates and delivery timelines before booking
- Track every shipment through its full lifecycle from pickup to delivery
- Review courier billing, identify weight discrepancies, and raise disputes
- Manage all pickup locations, warehouses, and return addresses in one place
- Configure delivery promise timelines shown to customers at checkout
- Monitor courier performance through NDR, RTO, and on-time delivery analytics


## How it works

Fynd Logistics connects your sales channels, courier partners, and pickup locations into a single platform. When a shipment needs to be created - whether manually or from a synced order - the platform selects a courier based on your configured rules, books the shipment, and generates an AWB.

From there, every update flows back into the platform: tracking events, delivery attempts, billing records, and weight charges. You manage exceptions, disputes, and reattempts without leaving the platform.

For businesses with multiple couriers enabled, the platform evaluates your shipping rules on every shipment to route it to the right partner automatically.

## Is Fynd Logistics right for you?

Fynd Logistics is suited for merchants who:

- Ship through one or more courier partners and want to manage them centrally
- Want to automate courier selection instead of picking manually for each order
- Need visibility into billing accuracy and want a structured way to raise weight disputes
- Operate from multiple warehouses or pickup locations
- Want to see delivery performance across couriers in one place


## What is covered in this guide

This guide covers every section of the Fynd Logistics platform in the order it appears in the left sidebar navigation:

- **Home** - the dashboard and quick actions
- **Shipments** - creating, managing, and tracking shipments
- **Courier Partners** - enabling couriers, the Rate Calculator, and Shipping Rules
- **Settings** - Delivery Promise configuration and Location management
- **Billing** - billing history and managing weight disputes


Each section explains what the page does, how to use it, and includes examples for common scenarios.