# Create Shipment

How to access on Fynd Logistics
Logistics Panel → Quick Links → Create Shipment

OR

Shipments → Create Shipment

Use Create Shipment when you need to manually configure a shipment with complete order and package details. This is suited for customer delivery orders, return pickups, multi-item shipments, COD orders, and shipments requiring invoice or RTO configuration.

## Shipment type

The first step is selecting the shipment type. The form adjusts based on the type selected.

| Type | Purpose | Example |
|  --- | --- | --- |
| Forward | Deliver products from merchant to customer | Customer order delivery |
| Return | Return shipment from customer to merchant | Product return pickup |
| Forward MPS | Ship one order in multiple packages | Furniture order shipped in 3 boxes |
| Return MPS | Return multiple packages together | Multi-item return shipment |
| B2B | Business-to-business shipment | Warehouse-to-store transfer |


For Forward shipments, the Saved locations dropdown appears in the Pickup Location section. For Return shipments, it appears in the Delivery Location section.

## Pickup and delivery location

Use these sections to enter shipment addresses and contact details. You can either enter details manually or select from your saved locations using the **Saved locations** dropdown.

| Field | Description |
|  --- | --- |
| Address | Complete pickup or delivery address |
| Pincode | Postal code used for serviceability checks |
| City | Shipment city |
| State | Shipment state |
| Contact Name | Name of the person handling the shipment |
| Phone Number | Contact number for pickup or delivery coordination |
| Email | Optional email address for shipment communication |


To manage your saved locations, select the settings icon beside the Saved locations dropdown.

## Add packages and items

Use this section to define package details and shipment contents. Each shipment can contain one or more packages, and each package can contain multiple items.

### Package details

| Field | Description |
|  --- | --- |
| Dead weight | Actual physical weight of the package in grams or kilograms |
| Dimensions (L × B × H) | Package dimensions used to calculate volumetric weight |


Courier partners calculate shipping charges using the higher of dead weight and volumetric weight. Incorrect dimensions can lead to higher courier charges, weight disputes, or shipment assignment failures.

### Items in package

For each item in the package, enter the following:

| Field | Description |
|  --- | --- |
| Item Name | Product name |
| SKU | Product SKU or inventory code |
| Quantity | Number of units |
| Unit Price | Price per item |
| Images | Optional product images (up to 5 images, 5 MB each) |


Select **Add Another Item** to include additional products in the same package.

## Shipment value and applicable weight

The platform automatically calculates the total shipment value based on items added, and the applicable weight based on dead weight and volumetric weight. The higher of the two is used as the chargeable weight for billing.

## Payment mode

Select the shipment payment type.

- **Prepaid** - use when the customer has already paid online.
- **COD** - use when payment will be collected during delivery. Enter the collectible COD amount that the courier partner needs to collect from the customer.


## Invoice details

| Field | Description |
|  --- | --- |
| Invoice Number | Invoice reference number |
| Invoice Date | Date on the invoice |
| Order ID | Merchant order reference ID |


## RTO address

The RTO Address section defines where the shipment should be returned if delivery fails. Enable **Same as pickup address** to return failed shipments to the pickup location. If disabled, you can select a different saved location or enter a separate RTO address manually. This is useful when returns are processed at a different warehouse or regional return hub.

## Creating the shipment

After entering all required details, review the information and select **Create Shipment**. Once created, an AWB number is generated, shipment tracking becomes available, and the shipment appears in the Shipments page.

Select **Reset** to clear all entered details and start over.