Troubleshooting Guide
Credentials Issue
Symptoms: Sync failures, connection timeouts, or authentication errors
Causes:
- Invalid credentials
- Expired tokens
- Connectivity issues
Fix:
- Validate credentials in Configured Channels → Locations
- Check internet settings
- Resave credentials to refresh the token
- Contact Fynd Support if the issue persists
Order Sync Failures
Symptoms: Missing, delayed, or duplicated orders
Causes:
- Misconfigured sync settings
- API lag or system errors
- Incorrect credentials
Fix:
- Ensure the Order Sync toggle is ON and the sync date is correct
- Cross-check the order in the FirstCry portal
- Use Force Create Order in Orders → Failed Orders
Inventory Sync Discrepancies
Symptoms: Mismatched inventory across systems leading to overselling or underselling
Causes:
- Buffer stock misconfiguration
- Sync errors
- Inactive locations
Fix:
- Audit inventory across both systems
- Check Inventory Logs for any sync errors
- Adjust buffer stock and trigger reconciliation manually
- Confirm the item is active, the location is mapped, and Inventory Sync is ON
Product Mapping Issues
Symptoms: Products not listed or incorrect product data displayed
Causes:
- Missing or incorrect Product IDs
- Inactive status
Fix:
- Check the Channel Mapping tab for unmapped SKUs
- Validate and correct FirstCry Product IDs
- Use auto-mapping or upload via bulk file if needed
Order Status Update Failures
Symptoms: Order status not syncing to FirstCry
Fix:
- Update the status manually in the Orders tab
- Use bulk update tools for multiple orders
Seller Cancellation Not Working
- FirstCry shipments must be canceled directly from the FirstCry Vendor Panel.
Emergency Protocol
- Critical issues (major outages, sync failures): Contact Fynd Support immediately
- Operational issues (minor errors): Log a ticket and implement any available workarounds