How to access on Fynd Commerce
Commerce Panel → Orders → My Orders → Shipment Detail Page → ⋮ (Three-dot menu) → Split Shipment
Split Shipment allows you to break a single shipment into two separate shipments when it contains multiple items. For orders coming from your storefront, POS (Store OS), or other direct sales channels, you can split items that need to ship separately into a new shipment with its own Shipment ID. Both shipments are then processed independently through the fulfilment flow.
This feature is available before the shipment is confirmed and when the shipment contains more than one item.
Use Split Shipment when all items are available at your location but need to ship separately. Common scenarios:
- Different timelines: One item is ready to ship now, but another is delayed (e.g., awaiting customisation, engraving, or assembly).
- Different packaging requirements: A fragile item needs separate packaging from a bulky item.
- Different delivery modes: One item can go via standard delivery, but another needs express or special handling.
- Partial readiness: Your packing team has packed one item but the other isn't ready yet, and you don't want to hold up the first item.
Split Shipment vs Partial Cancellation: If you have the item but need to ship it separately → use Split Shipment. If you don't have the item and can't fulfil it → use Partial Cancellation (which triggers reassignment to another location). See Confirm or Cancel a Shipment for cancellation details.
- The shipment must not yet be confirmed. You can split a shipment any time before you confirm it — once confirmed, the option is no longer available.
- The shipment must contain 2 or more items. Single-item shipments cannot be split.
- Navigate to My Orders → Unfulfilled → New.
- Click on the Shipment ID to open the shipment detail page.
- Click the three-dot menu (⋮) next to the Cancel and Confirm buttons.
- Select Split Shipment from the dropdown. A table displays all items in the shipment with the following columns:
| Column | Description |
|---|---|
| Item Details | Product image, name, and variant (e.g., "Nike Demo | Air Jordan... size 6") |
| Seller Identifier | The seller SKU code (e.g., "810044124_6") |
| Final Quantity | The quantity that will remain in the original shipment after the split |
| Split Quantity | The quantity you want to move to the new shipment. Use the + and − buttons to adjust. |
- For each item you want to ship separately, increase the Split Quantity using the + button.
- As you increase the Split Quantity, the Final Quantity for that item decreases accordingly.
- Items with a Split Quantity of 0 remain in the original shipment unchanged.
- The Total Split Quantities counter at the bottom of the table shows the total number of units being moved to the new shipment. This must be at least 1 to proceed.
- Click Submit to execute the split.
Once submitted, the original shipment is divided into two:
- Retains the same Shipment ID as before.
- Contains items that were not split out (Final Quantity items).
- The price updates to reflect only the remaining items.
- Stays in PLACED status, ready for confirmation.
- Gets a new Shipment ID.
- Contains the items you split out (Split Quantity items).
- Has its own price based on the split items.
- Starts in PLACED status with its own Cancel and Confirm buttons.
The order header updates to reflect the new shipment count — for example, from "(1 shipment)" to "(2 shipments)".
Both shipments now appear in the shipment table on the order detail page.
Each shipment has its own:
- Item Details table (with Seller Identifier, Initial Qty, Final Qty, Cancel Qty, Actual Price, Selling Price)
- Subtotal and Total Amount
- Estimated Delivery Partner and Packaging assignment
- Shipment Journey tracker
- SLA indicator (e.g., "Process by: 02:57 hrs")
- Cancel and Confirm action buttons
- Three-dot menu (⋮) with its own actions