Commerce Panel → Orders → My Orders
This page covers the core concepts — what an order, shipment, and bag are, how they relate to each other, why orders get split, and the states a shipment moves through during its lifecycle.
Every purchase on Fynd Commerce follows a three-level hierarchy: Order → Shipment → Bag.
An order is the complete purchase made by a customer in a single checkout. It has a unique Order ID (e.g., FY6A0C15C154DAB89D31) and contains everything the customer bought — regardless of how many items, how many locations they ship from, or how many couriers deliver them.
An order is a logical grouping. You don't "process" an order directly — you process its shipments.
A shipment is a subset of an order that ships together as one physical package (or set of packages) from one selling location via one delivery partner. Each shipment has its own Shipment ID (a long numeric identifier like 17791768977031914806).
A single order can have one shipment or many. The OMS creates separate shipments when items in the order need to be fulfilled differently — typically because they come from different locations or require different delivery partners.
A bag is the smallest unit in the OMS — a single product line item within a shipment. Each bag has its own Bag ID. If a customer orders 2 t-shirts and 1 pair of jeans, and they all ship together in one shipment, that shipment contains 3 bags.
A bag tracks the individual item's journey through the fulfilment process. When you confirm, cancel, or return items, you're acting on bags.
The OMS automatically splits an order into multiple shipments when:
- Items are in different selling locations: If the t-shirt is in your Mumbai warehouse but the shoes are in your Delhi store, the order becomes two shipments — one from each location.
- Items need different delivery partners: If one item requires a specialised courier (e.g., heavy/bulky goods) while another can go via standard delivery, they become separate shipments.
- Items have different delivery timelines: Express and standard delivery items in the same order ship separately so the express item isn't held up.
- Seller splits manually: You can use the Split Shipment feature to break a shipment into parts if needed (e.g., one item is ready to ship but another is delayed).
Each shipment is processed independently — it has its own confirmation, invoice, label, manifest, and tracking. A customer who ordered 4 items that became 2 shipments will see 2 tracking numbers and may receive 2 deliveries on different dates.
The OMS uses several IDs to track orders at different levels. Here's what each one means and when you'd use it:
| Identifier | Format | What It Identifies | When You Use It |
|---|---|---|---|
| Order ID | Alphanumeric, starts with FY (e.g., FY6A0C15C154DAB89D31) | The entire customer purchase | Customer support queries, linking related shipments |
| Shipment ID | Long numeric (e.g., 17791768977031914806) | One physical shipment from one location | Day-to-day processing — confirming, packing, manifesting |
| Bag ID | Numeric | A single product line item within a shipment | Item-level actions — partial cancellation, partial return |
| External Order ID | Varies by marketplace | The order ID from an external marketplace (e.g., Amazon, Flipkart) | Reconciling marketplace orders with Fynd OMS |
| External Bag ID | Varies by marketplace | The item ID from an external marketplace | Marketplace-level item tracking |
| External Shipment ID | Varies by marketplace | The shipment ID from an external marketplace | Marketplace shipment reconciliation |
| Channel Shipment ID | Varies by sales channel | The shipment ID assigned by the sales channel | Cross-referencing with sales channel records |
| AWB (Airway Bill) | Alphanumeric, assigned by DP | The tracking number for a shipment | Tracking delivery status with the courier |
| Invoice Number | Your numbering format | The tax invoice for a shipment | Financial records, GST filing, customer queries |
| Return ID | Alphanumeric | A return request against a delivered shipment | Tracking return lifecycle |
Every shipment moves through a series of states as it progresses from placement to delivery (or return). These states map directly to the super-lanes and sub-lanes you see on the My Orders dashboard.
| State | Super-Lane | Sub-Lane | What It Means |
|---|---|---|---|
| Placed | Unfulfilled | New | The customer has placed the order. No action taken yet. |
| Confirmed | Unfulfilled | Confirmed | The seller has confirmed they can fulfil the items. |
| Ready for DP Assignment | Unfulfilled | Confirmed | Invoice auto-generated; the system is selecting a delivery partner. This state appears in DP-managed orders only. |
| DP Assigned | Unfulfilled | Confirmed | A delivery partner has been assigned to the shipment. |
| Store Reassigned | Unfulfilled | New | The shipment was reassigned to a different selling location (e.g., after cancellation at the original location or due to stock availability). The new location sees it as a fresh order. |
| Packed | Unfulfilled | To Be Packed | The shipment has been packed, invoice and label generated. |
| Ready to Dispatch | Unfulfilled | Ready To Dispatch | The shipment is packed and waiting for manifest generation. |
| Manifest Generated | Unfulfilled | Ready To Dispatch | A manifest has been created for handover to the DP. |
| Dispatched | Processed | In Transit | The shipment has been handed over to the delivery partner. |
| In Transit | Processed | In Transit | The DP is en route to the customer. |
| Out for Delivery | Processed | In Transit | The shipment is on the last-mile vehicle for delivery. |
| Handed Over to Customer | Processed | Handed Over To Customer | The DP has handed the package to the customer. |
| Delivery Done | Processed | Delivery Done | Delivery confirmed and completed. |
| State | Super-Lane | Sub-Lane | What It Means |
|---|---|---|---|
| Cancelled | Processed | Cancelled | The shipment was cancelled by the seller, customer, or system. |
| Cancelled (Reassigned) | — | — | Cancelled items were reassigned to another selling location that can fulfil them. |
| State | Super-Lane | Sub-Lane | What It Means |
|---|---|---|---|
| Delivery Failed | Processed | Delivery Failed | The DP attempted delivery but could not complete it (customer unavailable, wrong address, refused). |
| RTO Initiated | Action Centre | Locked | Return to Origin triggered — the shipment is being sent back to the seller. |
| RTO In Transit | Action Centre | Locked | The returned shipment is in transit back to the seller's location. |
| RTO Delivered | Action Centre | Locked | The shipment has been returned to the seller's location. |
| State | Super-Lane | Sub-Lane | What It Means |
|---|---|---|---|
| Return Requested | Returns | Return Requested | The customer has raised a return request. |
| Return Initiated | Returns | Return Initiated | The return has been approved and reverse pickup scheduled. |
| Return In Transit | Returns | Return In Transit | The returned item is on its way back to the seller. |
| Return Delivered | Returns | Return Delivered | The returned item has arrived at the seller's location. |
| Return Accepted | Returns | Return Accepted | The return passed quality check and was accepted. Refund can proceed. |
| State | Super-Lane | Sub-Lane | What It Means |
|---|---|---|---|
| Locked | Action Centre | Locked | The shipment is blocked from processing until a dependency is resolved (e.g., an exchange shipment is locked until the corresponding return shipment is completed). |
A Delivery Partner (DP) integrates with Fynd OMS by aligning its shipment states with Fynd OMS states. Once integrated, the DP's system automatically sends status updates to Fynd OMS whenever a shipment's state changes — for example, from In Transit to Out for Delivery to Delivery Done.
These updates happen via API calls that include details such as tracking numbers and timestamps. Fynd OMS processes the update, adjusts the shipment state, and triggers any configured notifications (SMS, email, WhatsApp) to the customer and seller.
This is why you see shipment states updating automatically in the OMS once a shipment is dispatched — the DP is pushing updates in real time.
When you click on a Shipment ID in the order list, you open the Shipment Detail Page. This page contains everything about that specific shipment:
Shipment Information: Displays the Shipment ID and Shipment Value (e.g., ₹7499.00 – Prepaid).
Print Icon: A printer icon next to the status badge in the Action column. Click to download the invoice and shipping label in A4, A6, or POS format.
Marketplace Integration Tabs: Tabs such as "Myntra PPMP" a marketplace. These show whether marketplace-specific processing (e.g., label generation, compliance) is applicable. If not applicable, the tab displays "Not applicable for this order."
Tags: Based on the type of delivery of the shipment, the tags are automatically assigned:
- SAME DAY DELIVERY: The shipment is scheduled for same-day delivery.
- HYPERLOCAL: Local delivery order, typically within a short radius of the selling location.
- MADE TO ORDER: The product is manufactured or customised after the order is placed.
Packaging & DP Details: Shows the estimated delivery partner, estimated shipping charges, and packaging information.
Fulfilment Details: Highlights the selling location of your company where the order is being fulfilled.
Invoice Details: Provides information about the order invoice — invoice number, date, and download links.
Delivery Details: Offers specifics about shipment delivery — AWB number, tracking URL, delivery partner name, and turnaround time.
Shipment Journey: An expandable button at the bottom of the shipment detail area. Click to view a visual timeline of every state the shipment has passed through, with timestamps. Available for both forward and return journeys.
Price Breakup: Breaks down the pricing components — MRP, discount, coupon value, promotional discounts, COD charges, and the total charge.
Item Details: Lists every bag in the shipment with product details (name, SKU, size, quantity, price). This is also where you select items for partial confirmation or cancellation.
Shipment Tracking: Displays the shipment's journey visually, indicating stages such as Placed, Confirmed, DP Assigned, Packed, In Transit, Out for Delivery, and Delivered.
Ordering Store Details: Details of the physical store that originated the order, including the store name, ID, and address. This panel is visible for omnichannel orders where the online order is linked to a physical store (e.g.,orders placed via Fynd Store OS or assisted selling).
Each bag carries the following data fields, visible in the Item Details section of the shipment detail page:
- Item Details: Shows the brand and product name (e.g., "Cenewt | Extra Comfort Yellow Sofa") along with the size
- Seller Identifier: The identifier you use to determine the article in your inventory (SKU)
- Initial Qty: The quantity the customer originally ordered
- Final Qty: The quantity you will fulfil (Initial Qty minus Cancel Qty)
- Cancel Qty: The quantity you wish to cancel because you cannot fulfil
- Selling Price: The price at which the product is sold to the customer
- Actual Price (MRP): The maximum retail price of the product
Click on the three dots (hamburger) button next to the price and select item infor which reveals additional product information:
- Size: Size of the product ordered
- HSN: Harmonized System of Nomenclature code (for GST classification)
- Bag ID: The unique identifier for this specific bag
- Item Code: Internal code for the product
- Article ID: The article identifier in your inventory
- Actual Price: The cost price / maximum retail price
- Discount: The discount applied on the product
- Selling Price: The price after any product-level discounts
- SKU Code: The unique alphanumeric code assigned by retailers to individual products
- Message: Custom message from the customer (e.g., a name for custom printing on a mug, gift wrapping instructions)
The right side of the shipment detail page shows quick-reference panels that remain visible as you scroll:
- Channel: The sales channel logo and name the order came from (e.g., Urban Platter, Citadel Demo).
- Order Details: Order ID (clickable link), placed date and time, source URL, and order type badges (EXCHANGE, if applicable).
- Payment Information: Total Order Value and payment breakdown by mode (e.g., Prepaid, Cash On Delivery: INR 79.00).
- Shipping Details: Customer's delivery address (expandable).
- Billing Details: Billing address (expandable).
- Profile Details: Customer name, phone, email (expandable).
The information shown in the Fulfilment Details and Customer Details tabs varies depending on the delivery type. Understanding this helps you find the right data during processing.
When fulfilling a home delivery order:
- Fulfilment Details tab → Dispatch Details: Shows the dispatch location — the store or warehouse from which the shipment will be sent.
- Customer Details tab → Delivery Details: Shows the customer's delivery address and contact information.
When processing a return for a home delivery order:
- Fulfilment Details tab → Return Details: Shows the return process and timeline. Dispatch Details shows the location where the return will be received.
- Customer Details tab → Return Pickup Details: Shows the customer's address for reverse pickup. Delivery Details still shows the original delivery address for reference.
When fulfilling a store pickup order:
- Fulfilment Details tab → Pickup Details: Shows the store location and pickup details where the customer will collect the order.
- Customer Details tab: Shows only the customer's name and contact information. No delivery address is shown since the customer picks up in-store.
When processing a return for a store pickup order, the tab content depends on how the return is handled:
- Return store is different from pickup store: Fulfilment Details shows Return Details for the return process and Pickup Details for the return store. Customer Details shows standard contact information.
- Return store is same as pickup store: Both Return Details and Pickup Details reflect the same store location.
- Return is picked up from customer's location: Customer Details tab includes Return Pickup Details with the customer's address and contact information for the reverse pickup.
Orders on Fynd Commerce have one of the following payment modes, displayed in the Price column of the order list:
- Prepaid: The customer has already paid online (credit card, debit card, UPI, wallet, net banking). These orders can be processed immediately with no cash handling required.
- COD (Cash on Delivery): The customer will pay cash (or card at door) when the shipment is delivered. COD orders require the delivery partner to collect payment and remit it back. They carry a higher risk of returns and non-delivery.
The payment mode is shown below the price in the order list table and affects how the DP handles the delivery.
Tags are labels applied to shipments for categorisation and quick identification. They appear in the Tags column of the order list as outlined chips. Common tags include:
- STANDARD DELIVERY: Regular delivery timeline.
- EXPRESS: Expedited delivery.
- EXCHANGE: The shipment is part of an exchange flow (new item sent out after/alongside a return).
- INTERNATIONAL: Cross-border order.
- SELF SHIP: The seller handles delivery themselves rather than using an integrated DP.
Tags can be applied automatically based on order configuration or manually. You can filter orders by tags using the advanced filter panel.
The SLA column in the order list indicates whether a shipment is being processed within the agreed timeframe. SLA is calculated based on the expected time-to-dispatch and time-to-delivery configured for each selling location and delivery partner.
- On track (green indicator): The shipment is within the expected processing/delivery window.
- At risk (amber indicator): The shipment is approaching the SLA deadline.
- Breached (red indicator with negative time): The shipment has exceeded the expected window. A value like "- 2 days" means the shipment is 2 days past its SLA.
The default sort order on the My Orders page is SLA, which surfaces the most time-critical orders at the top.