# FAQs

Can I manually sync orders or inventory?
Yes. Manual sync options are available in the Konnect extension.

Who should I contact for onboarding issues?
Contact: [help@fyndplatform.com](mailto:help@fyndplatform.com)

What happens if I input the wrong credentials?
Location validation will fail. Update credentials from the Locations tab.

Can I update product details post-mapping?
Yes. Update manually in the mapping interface or re-upload via bulk mapping.

My buffer stock logic isn't working.
Check that the buffer quantity is set in the mapping screen and the status is **Active**.

Can I edit or delete the submitted configuration?
Only location credentials and buffer stock can be updated. Account name and channel configuration cannot be renamed post-submission.

What happens to inactive mapped products?
They won’t sync inventory or orders until reactivated.

Can I bulk activate or deactivate products?
Yes—use the checkboxes on the Channel Mapping screen and select the bulk action.

How frequently is inventory sync triggered?
Inventory sync is real-time for most changes and also runs via scheduled jobs multiple times daily.

Can I manage multiple Trendyol accounts from one Fynd Konnect instance?
Yes—each account must be configured separately within Konnect, each with its own API credentials.

How do I handle mismatched inventory between systems?
Use the **Inventory Logs** to identify mismatches. You can trigger reconciliation manually if required.

Can I view and download labels from Fynd Konnect?
Yes—once synced, links to labels (hosted by Trendyol) will appear on the order details page.