Troubleshooting Guide

Credentials Issue

Symptoms: Sync failures, connection timeouts, or authentication errors

Causes:

• Invalid credentials
• Expired tokens
• Connectivity issues

Fix:

• Validate credentials in Configured Channels → Locations
• Check internet settings
• Resave credentials
• Contact support if unresolved

Order Sync Failures

Symptoms: Missing, delayed, or duplicated orders

Causes:

• Misconfigured sync settings
• API lag or system errors
• Incorrect credentials

Fix:

• Ensure the Order Sync toggle is ON and the sync date is correct
• Cross-check the order in the Trendyol portal
• Use Force Create Order in Orders → Failed Orders

Inventory Sync Discrepancies

Symptoms: Mismatched inventory across systems leading to overselling

Causes:

• Buffer stock issues
• Sync errors
• Inactive locations

Fix:

• Audit inventory across systems
• Check Inventory Logs for sync issues
• Adjust buffer stock and trigger reconciliation manually
• Confirm the item is active, the location is mapped, and Inventory Sync is ON

Product Mapping Issues

Symptoms: Products not listed or incorrect product data displayed

Causes:

• Missing or incorrect Product IDs
• Inactive status

Fix:

• Check the Channel Mapping tab for unmapped SKUs
• Validate and correct Trendyol Product IDs
• Upload via bulk file or map manually if needed

Order Status Update Failures

Symptoms: Order status not syncing to Trendyol

Fix:

• Update the status manually in the Orders tab
• Use bulk update tools if needed

Seller Cancellation Not Working

• Must cancel the shipment directly from the Trendyol Seller Panel.

Emergency Protocol

• Critical issues (major outages, sync failures): Contact Fynd Support immediately
• Operational issues (minor errors): Log a ticket and implement any available workarounds

Common Issues & Fixes