Cause: External identifiers not shared correctly or incomplete email communication.
Solution: Send an email to meesholink-integration@meesho.com with your business name, seller identifiers, email ID, and contact info; expect a 24–48 hour response.
Refresh token invalid or expired
Cause: Token mismatch or expiration.
Solution: Request a new token from Meesho via email and promptly update credentials in Konnect.
Inventory or products not ready in Fynd
Cause: Products not uploaded or synced.
Solution: Ensure all SKUs and inventory are uploaded and synced in Fynd before starting configuration.
Locations not ready in Fynd
Cause: Locations not uploaded or activated.
Solution: Upload and activate all locations in Fynd ahead of configuration.
Meesho channel not appearing in configured list
Cause: Duplicate account name or master toggle disabled.
Solution: Use a unique account name and verify that the master toggle is turned On before submitting.
Location credentials fail to validate
Cause: Incorrect refresh token or mismatched identifier.
Solution: Cross-verify the token and seller identifier; revalidate in Konnect or contact support.
Product or return sync not working
Cause: Incorrect date formats or sync toggles turned off.
Solution: Set valid Order Sync From and Return Sync From dates and enable the corresponding toggles.
Inventory sync or reconciliation not working
Cause: Inventory sync or reconciliation toggles disabled.
Solution: Enable Inventory Sync and Inventory Reconciliation in the account settings.
SKU not synced or product not showing on Meesho
Cause: Unmapped SKU or incorrect Product ID.
Solution: Manually or via bulk upload map the correct Meesho Product ID and ensure the SKU status is Active.
Overselling or inventory not reflecting
Cause: Buffer stock not applied or inactive mapping.
Solution: Define buffer stock in mapping, verify SKU/location is active, and review reconciliation logs.
Auto-mapping fails or skips SKUs
Cause: Mismatched product identifiers.
Solution: Use manual mapping as a fallback and align SKU and Meesho ID naming conventions.
Inventory sync not happening
Cause: Sync toggle off or inactive credentials.
Solution: Check Inventory Logs, confirm credentials and toggles are active, or trigger a manual sync.
Order does not reflect in Fynd
Cause: Authentication failure or missing mapping.
Solution: Verify the product mapping and live inventory, then use Orders → Failed → Force Create to retry.
Return or cancellation sync not happening
Cause: Sync toggles disabled or API errors.
Solution: Enable Return Sync and Cancellation Sync, then test with a low-value SKU to confirm.