# Potential Onboarding Issues and Solutions

Delayed API credentials from Meesho
* **Cause:** External identifiers not shared correctly or incomplete email communication.
* **Solution:** Send an email to meesholink-integration@meesho.com with your business name, seller identifiers, email ID, and contact info; expect a 24–48 hour response.


Refresh token invalid or expired
* **Cause:** Token mismatch or expiration.
* **Solution:** Request a new token from Meesho via email and promptly update credentials in Konnect.


Inventory or products not ready in Fynd
* **Cause:** Products not uploaded or synced.
* **Solution:** Ensure all SKUs and inventory are uploaded and synced in Fynd before starting configuration.


Locations not ready in Fynd
* **Cause:** Locations not uploaded or activated.
* **Solution:** Upload and activate all locations in Fynd ahead of configuration.


Meesho channel not appearing in configured list
* **Cause:** Duplicate account name or master toggle disabled.
* **Solution:** Use a unique account name and verify that the master toggle is turned **On** before submitting.


Location credentials fail to validate
* **Cause:** Incorrect refresh token or mismatched identifier.
* **Solution:** Cross-verify the token and seller identifier; revalidate in Konnect or contact support.


Product or return sync not working
* **Cause:** Incorrect date formats or sync toggles turned off.
* **Solution:** Set valid **Order Sync From** and **Return Sync From** dates and enable the corresponding toggles.


Inventory sync or reconciliation not working
* **Cause:** Inventory sync or reconciliation toggles disabled.
* **Solution:** Enable **Inventory Sync** and **Inventory Reconciliation** in the account settings.


SKU not synced or product not showing on Meesho
* **Cause:** Unmapped SKU or incorrect Product ID.
* **Solution:** Manually or via bulk upload map the correct Meesho Product ID and ensure the SKU status is **Active**.


Overselling or inventory not reflecting
* **Cause:** Buffer stock not applied or inactive mapping.
* **Solution:** Define buffer stock in mapping, verify SKU/location is active, and review reconciliation logs.


Auto-mapping fails or skips SKUs
* **Cause:** Mismatched product identifiers.
* **Solution:** Use manual mapping as a fallback and align SKU and Meesho ID naming conventions.


Inventory sync not happening
* **Cause:** Sync toggle off or inactive credentials.
* **Solution:** Check **Inventory Logs**, confirm credentials and toggles are active, or trigger a manual sync.


Order does not reflect in Fynd
* **Cause:** Authentication failure or missing mapping.
* **Solution:** Verify the product mapping and live inventory, then use **Orders → Failed → Force Create** to retry.


Return or cancellation sync not happening
* **Cause:** Sync toggles disabled or API errors.
* **Solution:** Enable **Return Sync** and **Cancellation Sync**, then test with a low-value SKU to confirm.