FAQs
How do I retry a failed order?
Use Orders > Failed Tab > Force Create option. Input PO ID and Shipment ID.
What happens if I input wrong credentials?
Location validation will fail. Update credentials from the Locations tab.
Can I update product details post-mapping?
Yes. Update manually in the mapping interface or re-upload via bulk mapping.
My buffer stock logic is not working.
Check that buffer is entered in mapping screen and status is Active.
Can I edit or delete submitted configuration?
Only location credentials and buffer stock can be updated. Account name and channel config cannot be renamed post submission.
What happens to inactive mapped products?
They would not sync inventory or orders until reactivated.
Can I bulk activate or deactivate products?
Yes, use checkboxes on Channel Mapping screen and select bulk action.
How frequently is inventory sync triggered?
Inventory sync is real-time for most changes and is also handled through scheduled jobs multiple times daily.
Can I manage multiple Meesho accounts from one Fynd Konnect instance?
Yes, each account will need to be configured separately within Konnect with its own API credentials.
How do I handle mismatched inventory between systems?
Use the Inventory Logs to identify mismatches. Reconciliation can be triggered manually if required.
What if a mapped product does not show on Meesho?
Ensure Product ID is correct, status is active, and inventory is non-zero. Also, check mapping confidence level if auto-mapped.
Can I view and download labels and invoices from Fynd Konnect?
Yes, once synced, links to labels (hosted by Meesho) and invoices (hosted by Konnect) will appear in the order details page.
Are returns and exchanges tracked automatically?
Yes, through the Sales Return APIs using return and exchange identifiers.
Does Fynd support logistics managed by seller?
No, currently we only support fulfilment by marketplace.