This concise section covers common issues across API integration, order syncing, inventory updates, product mapping, order processing, and performance. Use it to quickly diagnose and resolve operational problems.
Symptoms: Sync failures, connection timeouts, authentication errors
Causes: Invalid credentials, expired tokens, connectivity issues
Fix:
- Validate credentials in Configured Channels → Locations
- Check internet settings
- Resave credentials to refresh token
- Contact support if unresolved
Symptoms: Missing, delayed, or duplicated orders
Causes: Misconfigured sync settings, API lag, system errors, incorrect credentials
Fix:
- Ensure Order Sync Toggle is ON and sync date is correct
- Cross-check order in Shopee portal
- Use Force Create Order in Orders → Failed Orders
Symptoms: Mismatched inventory across systems, overselling
Causes: Buffer stock issues, sync errors, inactive locations
Fix:
- Audit inventory across systems
- Check Inventory Logs for sync issues
- Adjust buffer stock, trigger reconciliation manually
- Confirm item is active, location is mapped, and inventory sync is ON
Symptoms: Products not listed or show incorrect data
Causes: Missing/incorrect Product IDs, status inactive
Fix:
- Check Channel Mapping tab for unmapped SKUs
- Validate and correct Shopee Product IDs
- Use auto-mapping or upload via bulk file
Symptoms: Status not syncing to Shopee
Fix:
- Update status manually in Orders tab
- Use bulk update tools if needed
Critical: Major outages, sync failures → Contact Fynd Support immediately
Operational: Minor issues → Log ticket, implement workarounds