How to access on Fynd Commerce
Commerce Panel → Orders → My Orders → Action Centre (Tab)
Here, you will see a list of orders or shipments that need your immediate attention. For e.g. if a DP got cancelled, the old invoice and label attached to a packaged shipment would have to be replaced with new ones. The shipment would remain in a locked state until then.
The shipments in Action Centre won’t be visible in any of the sub-lanes. It’s only after you complete the action expected from you in Action Centre, the concerned shipment would reappear in the sub-lane it was present earlier.
- Monitor the Action Centre in your OMS for shipments that have become locked due to processing errors.
- Review these shipments immediately, as they require your direct attention to move forward in the fulfillment process.
- Identify the specific reason for the lock; for example, a shipment may be flagged for having duplicate invoices.
- Take the required corrective action, such as generating the correct invoice, to address the underlying issue.
- Once the problem is resolved, the shipment will be automatically removed from the Action Centre and will become available for regular processing.