Invoice & Pack a Shipment

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Introduction

After confirming a shipment, the next steps are invoicing and packing. This is where the flow diverges based on your delivery mode — DP-managed orders handle invoicing and DP assignment automatically, while self-delivery orders require manual input. Both flows converge again at the packing step.

Invoicing

This is where the two flows differ the most.

DP-Managed Delivery

No manual action is required. The system fetches the invoice number directly from your invoicing system after you confirm the shipment.

After confirmation, the shipment processes through the READY FOR DP ASSIGNMENT: state. The invoice is auto-generated and the system is selecting the best delivery partner. The page shows:

• Status: READY FOR DP ASSIGNMENT
• A print icon to download the auto-generated invoice
• The Invoice Details tab is now available, showing the system-generated Invoice ID (e.g., "I00084120A000085")
• No action buttons — you wait for DP assignment to complete

The system selects the DP based on your logistics configuration (serviceability rules, cost, SLA) and assigns them automatically. The status then changes to DP ASSIGNED with the AWB and delivery details populated.

The time between confirmation and DP ASSIGNED is typically seconds to minutes. If the shipment stays in READY FOR DP ASSIGNMENT longer than expected, check your Logistics configuration to ensure the DP account is active and the customer's pincode is serviceable.

Self Delivery

After confirmation, the status shows CONFIRMED and the Action column displays an Invoice number text field with an Update button.

1. Open the shipment you want to update from the Confirmed sub-lane.
2. In the Actions section at the top, enter the invoice number in the text field (e.g., "241414").
3. Click Update.
4. Optionally, click the Refresh button to reload the page and verify the updated status.

Once the invoice number is added, the shipment status changes to INVOICED. A new Invoice Details tab appears showing the Invoice ID you entered. The bottom of the page also displays:

• Estimated Delivery Partner: Self Delivery
• Packaging: SYSTEM DEFAULT (with an edit icon to change the packaging type)

The system then auto-assigns "Self Delivery" as the delivery partner, and the status moves to DP ASSIGNED.

Download Invoice and Label

Once the shipment reaches DP ASSIGNED (via either flow), the page shows:

• Status: DP ASSIGNED
• A print icon (printer button) next to the status badge
• A Pack button in the Action column
• Info banner: "Please download invoice and label to pack your shipment."

Before packing, you must download and print both the tax invoice and the shipping label.

Download and Print the Tax Invoice

1. Click the Invoice (printer) button on the shipment.
2. Choose your preferred format:
   • A4: Standard paper size, suitable for desktop/laser printers. Best for including inside the package.
   • A6: Half-size format, fits directly on the package. Good for compact invoices.
   • POS: Compact format for thermal/receipt printers. Suitable for store environments.
3. Click Download in front of your chosen format.
4. Print the invoice. This printed invoice should be placed inside the shipment package for the customer.

Download and Print the Shipping Label

1. Click the Label button next to the shipment.
2. Select the required label format:
   • A4
   • A6
   • POS
3. Click Download in front of the selected format.
4. Print the label.
5. Attach the label on the outer packaging material of the shipment.

For DP-managed orders, the shipping label contains the DP's barcode, AWB, and routing information. The DP's pickup agent will scan this label during pickup — if it's missing or incorrect, the pickup will be rejected.

Invoice + Label (Merged PDF)

Fynd Commerce also supports generating a merged PDF containing both the invoice and shipping label in a single document. The Invoice + Label feature simplifies order processing by allowing you to download, print, and attach both documents in one step. This is available for both individual and bulk order processing.

B2B Invoice

For B2B (Business-to-Business) shipments, merchants can download B2B invoices in A4 format. The invoice download panel separates invoice types into two tabs:

• Customer tab: For B2C (consumer) invoices — the standard invoice for end customers.
• Business tab: For B2B invoices — formatted for business buyers with additional fields like GSTIN, HSN codes, and tax breakdowns.

To download a B2B invoice:

1. Go to My Orders and click on the specific order to open the Order Details screen.
2. In the Actions column of the shipment, click the Download icon.
3. In the pop-up, switch to the Business tab.
4. Select Invoice.
5. Choose the format (A4) for the invoice.
6. Click Download to save the file.

The Business tab only appears if both B2B and B2C invoices have been generated for a shipment.

Delivery Details

At the DP ASSIGNED stage, the Delivery Details tab becomes available in the lower section of the shipment detail page. The contents differ by delivery mode:

For DP-managed orders, fields with an edit icon (pencil) can be modified if needed — for example, to correct an AWB or update the expected delivery date.

Pack the Shipment

This step is identical for both delivery modes.

Once the invoice is inside the package and the label is attached on the outside:

1. Go to My Orders and navigate to the Unfulfilled → To Be Packed sub-lane. This section lists all shipments for which a DP has been assigned and are ready to be packed.
2. Open the shipment you want to process.
3. Verify that you've downloaded and printed both the invoice (placed inside) and the label (attached outside).
4. Click the Pack button in the Actions section.

A success toast appears: "Shipment ID: [ID] has been successfully updated."

The shipment status changes to PACKED (with a secondary PROCESSING badge while the system updates). The info banner changes to: "Proceed further by dispatching shipments from the Manifest section."

After Packing — What Happens Next

This is where the flows diverge again.

DP-Managed Delivery

After packing, proceed to the Manifest page to generate a manifest and dispatch the shipment. The manifest is the formal handover document between you and the delivery partner.

1. Navigate to Orders → Manifest in the sidebar.
2. Generate a manifest for the relevant DP and fulfillment location.
3. Process the manifest (upload signed manifest or declare consent).
4. Dispatch once shipments are handed over to the delivery agent.

For detailed manifest steps, see Manifest & Dispatch.

Once dispatched, the DP handles all status updates automatically via API — from PICKED through IN TRANSIT, OUT FOR DELIVERY, to DELIVERY DONE. You do not need to update any status manually. Monitor progress from the Processed super-lane.

If delivery fails: The DP reports it automatically — the shipment moves to Delivery Failed and RTO statuses update as the package returns. Check the Action Centre for failed deliveries.

Self Delivery

After packing, you must manually update the status at every stage using the Update Status panel:

1. Click the Update Status button in the Action column (or via the three-dot menu).
2. The "Update the status" panel slides in from the right with a Choose Status dropdown.

The available statuses change as the shipment progresses:

From PACKED:

From PICKED:

Select the status, click Update, and repeat at each stage until the shipment reaches DELIVERY DONE.