Setup Fulfilment

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To support in-store pickups or custom delivery flows for your POS and mPOS operations, you must configure the appropriate fulfillment options within your sales channel on the Fynd Commerce platform.

By default, a Standard Delivery option is enabled for all products, stores, and delivery partners. However, to allow in-store pickups via POS, you must explicitly enable Self Pickup and assign it to your POS sales channel.

Fulfillment Option Types

• Standard Delivery (enabled by default): Supports shipping via delivery partners.
• Self Pickup: Enables customers or store staff to pick up orders directly from physical stores. Required for POS.

Enable Self Pickup for POS

1. Navigate to Shipping > Fulfillment Options > Self Pickup in the left menu.

   

2. Open Self Pickup option.

   

3. Under the Basic Details tab:

   • Enter a Fulfillment Option Name (e.g., Self Pickup at Store).
   • Enter a short Description (e.g., Pickup your order directly from our store).
   • Slug will auto-generate based on the name.
   • For Business Units, keep Store OS selected (this makes it visible for in-store POS operations).

   

Assign Products to the Fulfillment Option

1. Go to the Products section.

2. Click Add, and choose either:

   • Add Manually: Search and select specific products.
   • Bulk Upload: Upload a CSV of product identifiers.

   

3. Click Done once products are selected.

   

Assign Ordering Locations (Stores)

1. Navigate to the Ordering Locations section.
2. Uncheck Select All if you want to limit it to specific stores.

1. Click Add, and choose from:
   • Add Manually
   • Bulk Upload

2. Select the desired ordering locations (physical stores) where this fulfillment flow will be available.
3. Click Done to confirm.

Activate and Save

1. Toggle the Inactive/Active switch in the top-right corner to activate the fulfillment option.

   

2. (Optional) Click the three-dot menu to set this as the default option for applicable products/stores.

   

3. Click Save to apply your changes.

   

Bulk Upload Instructions

For Products and Locations, you can upload in bulk:

1. In the relevant section (Products or Ordering Locations), click Add > Bulk Upload.

   

2. Click Download Sample to download the CSV template.

   

3. Fill the file with required data:

   • For products: Type, Item Code, Brand Name

     

     Figure 14: Fill products
     

   • For locations: Store Code

     

     Figure 15: Fill locations
     

4. Click Upload File, select your CSV, and complete the import.

   

5. Click Create to confirm.

   

Deactivate Self Pickup

To disable the Self Pickup option:

1. Go to Self Pickup.

2. Click the three-dot menu beside the option you want to disable.

3. Toggle off the Active switch.

   

4. Or open the Self Pickup configuration and disable it from the top-right corner.