What kind of authentication does Clozzet use?
Clozzet is a Company Type channel. A single company-level credential set authorises operations across all of your seller locations, rather than one credential set per store.
Why are there two sets of credentials?
The connection is bidirectional. The Channel Credentials (provided by Clozzet, entered into Fynd) let Fynd push to Clozzet. The Konnect Credentials (generated by Fynd, shared with your Clozzet POC) let Clozzet push back to Fynd. Both are required.
Where do I find the Konnect Credentials to share with Clozzet?
Open the account configuration and go to the Locations tab. The auto-generated username and password appear under Konnect Credentials. They are only generated once the account has been set up.
Can I change the Account Name later?
No. The Account Name cannot be modified after the account is created. Set it carefully during configuration.
Does Clozzet support returns?
Not at this time. Return Sync is unavailable on this channel.
Who handles shipping and delivery?
Clozzet uses marketplace-managed logistics. Shipments are fulfilled by Clozzet's own rider fleet, and the AWB, courier, and delivery updates sync back into Fynd automatically.
Does the channel sync prices?
No. Price Sync is not supported by Clozzet at the moment, so no price updates are sent. Enabling Inventory Sync starts inventory updates only.
How do I map products one at a time?
Use the Action button on a variant in Products → Channel Mapping, add the Clozzet channel identifier, click Validate, then save and set a buffer quantity.
Which mapping mode do I use for bulk uploads?
Always use Single Mapping mode when bulk mapping for Clozzet. Select Clozzet as the channel and the relevant account, download the sample, fill it in, and upload.
What happens to inventory once a product is mapped successfully?
Fynd pushes the current OMS inventory at the variant x location level for every location the SKU is live on.
How does buffer stock work?
Buffer is a variant-level value that applies to all locations. It holds back a defined quantity to give you depth in inventory and prevent overselling.
How do I check whether a bulk job succeeded?
Open Bulk Mapping History from the three-dot menu. You can download the source and processed files to check for any partial or failed uploads at the SKU level.
Can I run multiple Clozzet accounts from one Fynd company?
Yes. You can create multiple accounts within the channel, each with its own siloed product mapping, inventory, and orders.
My account was created but isn't live. Why?
Submitting the configuration creates the account but does not activate it. Go to Configured Channels, edit the account, click Active, and save changes.
Do I need to do anything special with Inventory Sync at activation?
If product mapping is already complete, you can enable Inventory Sync during activation to run a full sync for all mapped products. If mapping is not done yet, inventory will sync automatically once you complete it.