Frontline employees who interact directly with customers.
- Search and view product information across all stores and warehouses.
- Place customer orders when items are unavailable in-store.
- Manage payments, fulfilment preferences, and order confirmations.
- Assist customers with real-time updates on order status.
Shoppers who wish to purchase products not available at the store.
- Browse and select products with assistance from store staff.
- Choose between home delivery, store pickup, or curbside collection.
- Receive instant order confirmations and digital receipts.
- Track order updates through notifications or customer service.
The central operations and management team.
- Configure product visibility, pricing, and inventory synchronization.
- Manage system integrations, permissions, and access control.
- Monitor order trends, store performance, and staff activity reports.
The logistics and backend fulfilment teams.
- Track inventory levels in real time across the retail network.
- Manage fulfilment and dispatch workflows efficiently.
- Handle returns, replacements, and restocking processes.
The customer success and business strategy teams.
- Review performance reports and adoption metrics.
- Assess the feature’s contribution to sales uplift and customer satisfaction.
- Identify process improvements and training needs across stores.