Store Managers do not change global rules or permissions—that’s handled by Company Admins. Instead, Store Managers configure how Clienteling is used operationally inside their store. Store managers can:
- Assign customers to store staff
- Reassign customers when staff availability changes
- Mark important or high-value customers as Starred which helps staff quickly identify priority customers
- Review conversations happening in their store and ensure no customer messages are missed
- Step in when escalations are required
- Support returns, exchanges, and upsell opportunities by using Recent Orders and View All Orders for context