Cash on Delivery (COD)

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To enable COD on your Store OS, follow the steps below.

Platform toggles

You can enable or disable COD for specific platforms:

• Website
• Android
• iOS

Use the toggles at the top to control where COD should be available.

Set COD order limits

Configure value-based criteria to control when COD is offered:

• Total COD Limit Per User: Maximum total value a user can pay via COD.
• COD Minimum Order Value: Minimum cart value required for COD.
• COD Maximum Order Value: Maximum cart value allowed for COD.

Set COD charges

Optionally charge customers for using COD:

• Flat COD Charge: Fixed amount (e.g. ₹10).
• Percentage COD Charge: A % of the order value.
• Whichever Is: Choose to apply the higher or lower of flat vs. percentage fee.

Set Restrictions

Define conditions when COD charges should apply:

• Minimum Order Value: Apply charges only above this value.
• Maximum Order Value: Apply charges only below this value.

Set COD Charges Tax

Define correct COD charges tax in compliance with GST rules.

• Tax Rule: This determines how tax is calculated on the COD fee.

• SAC Code: SAC (Service Accounting Code) is required for services like COD charges. It ensures GST is correctly classified.

This step ensures that COD-related taxes are correctly configured so orders flow smoothly through GST, e-way bill, and e-invoice systems.

COD control at PIN code level

Limit or allow COD in specific delivery areas:

• Active shows number of PIN codes where COD is allowed
• Inactive shows where it is blocked
• Click Configure under COD Control at Pincode Level

Pincode Configuration

You can enable or disable COD for specific pincodes either individually or in bulk.

Add or Remove Pincodes Manually:

1. Select Country – Use the dropdown to choose your country (e.g., India).
2. Enter Pincode(s) – Add one or multiple pincodes, separated by commas (e.g., 400001, 400002).
3. Click Activate to enable COD for those pincodes, or Deactivate to disable it.

View All Pincodes

Click View All Pincode to see:

• Active – List of pincodes where COD is enabled.
• Inactive – List of pincodes where COD is disabled.

You can search by pincode and export the full list if required.

Bulk Action

To manage COD for multiple pincodes efficiently:

1. Click Bulk Action.
2. Download the CSV template.
3. Fill the file with pincodes, country, and status (activate or deactivate).
4. Upload the CSV using the Select File button.
5. Click Proceed to apply the changes.

The system will update COD availability based on the provided file.

To manage PIN codes:

• Add individually by entering country and PIN
• Use CSV bulk upload with PIN, country, and activate/deactivate flags

Anonymous user access

Enable or disable COD for guest checkout users:

• Toggle Allow COD for anonymous users ON/OFF as needed.

Final step

After completing all configurations:

• Click Save at the top-right corner to apply changes
• Confirm when prompted

COD will now follow the rules defined across your platforms and delivery zones.